Director Household Goods Transportation Services

Atlas Van Lines Canada - Headquartered west of Toronto in Oakville, Ontario, Atlas Canada has become the "national mover of choice" for thousands of families and companies because of our quality service, ethical business practices, and our ability to provide customers with a positive moving experience. The company was established in 1963 and has provided exceptional value to our customers for over 60 years. 

Every day we help you go new places, with expertise in moving and logistics, bringing the world within reach.

How would you like to work with a company that focuses on delivering its best for its clients, while providing food for those in need and planting trees for our planet? Atlas Canada is looking for a socially responsible individual with creative ideas to join our team as Director, Household Goods Transportation Services.

The Director develops and implements operational strategies to drive capacity growth and ensure excellent customer experience. This role works closely with the President, senior leaders, advisory board, and relevant committees. Strong collaboration and communication are essential for strategy development, execution, handling disruptions, and other assigned duties.

What you will do at Atlas:

• Develop and implement operational strategies, processes, and policies to achieve organizational goals.
• Collaborate with stakeholders on operational strategy and policy development.
• Oversee daily agent network operations and internal corporate functions.
• Lead customer care during relocations.
• Assist with forecasting operational resource needs for transportation management.
• Drive continuous improvement to enhance operational efficiency through process and technology.
• Manage the Atlas quality initiatives program, monitor results, lead the quality committee, and support necessary strategic adjustments.
• Guide agency members to ensure effective operational and quality service execution.
• Develop, monitor, and manage annual operations budgets and fiscal performance.

What Atlas offers you: 

• In-office work environment
• Competitive wages
• A terrific benefits and full pension program
• Paid vacation
• Business travel throughout North America
• Industry association memberships

If you're up to the challenge, then we would love to hear from you. Apply today and get the process started. Atlas acknowledges the diversity present within Canada and considers it within hiring practices, service offerings, and organizational culture. The company aims to foster an inclusive environment where differences are recognized and supported. Atlas is an equal opportunity employer and invites applications from individuals of all backgrounds and identities. Accommodation during recruitment, assessment, and hiring is available upon request for applicants with disabilities. We thank all candidates for their interest but please note, those candidates who meet the minimum requirements for the position will be contacted.

What you will bring with your background: 

• Bachelor's degree in business and over six years' experience in transportation management required. Experience running a business unit and overseeing all operations preferred. Household goods transport background is a plus. Must have language proficiency, computer skills, and strong decision-making abilities.
• Strong communication skills involve presenting and exchanging information with stakeholders, team members, managers, customers, and service providers. This includes managing relationships, persuading and gaining cooperation for ideas, plans, and strategic initiatives, resolving conflicts, addressing sensitive issues appropriately, facilitating collaboration, and maintaining professional relationships to support workflow, work quality, and the execution and implementation of plans.
• This role requires strong team leadership and communication skills to implement and adapt strategic transportation plans as needed.
• Proficient with spreadsheets, word processing (Microsoft Office, Co-Pilot), and intranet web-based applications.
• Mathematical skills enable calculation and comprehension of financial statements, performance reports, revenues, and transportation costs.
• Being bilingual in both official languages would be an asset.