Energy Dispatch Manager

Midwest Co-op is currently accepting resumes for the position of Energy Dispatch Manager.Under the direction of the Energy Operations Manager, the Energy Dispatch Manager is responsible for the management and coordination of all assigned Dispatchers and Drivers, along with related equipment and vehicles. In addition, they are responsible for ensuring that all incoming delivery requests are handled in a professional and timely manner. The incumbent is also responsible for maintaining excellent customer relations, including procedures to effectively handle customer queries, complaints, requests for information, service-related matters, and the overall positive customer experience.

SUPERVISION AND LEADERSHIP

• Hires, supervises, leads and develops distribution staff to be technically competent, industry knowledgeable, and customer focused. Encourages employees to learn new skills, expand abilities, and seek greater responsibilities. Provides support to the management team providing local information, market intelligence and competitor information.

ESSENTIAL JOB FUNCTIONS

• Responsible for the continuous improvement and development of the Energy Distribution Team through training opportunities, performance management, and team building.
• Responsible for distribution functions including, but not limited to, efficient routing, scheduling, monitoring hours of service, and fleet maintenance and coordination while ensuring appropriate back up staff are trained in all aspects.
• Assign tasks to department Dispatch and Drivers while ensuring tasks are being completed in an efficient manner.
• Identify and assist with implementation of procedural/policy development to ensure continuous improvement to workflow, organization, and profitability
• Responsible for distribution department budgeting, financial review, and overall profitability.
• Ensures that all customer inquiries are handled in a timely fashion and to the satisfaction of both the customer and the Co-op by maintaining proper follow-up procedures.
  Provide assistance to Energy department staff as needed.

OTHER JOB FUNCTIONS

• Follow the Occupational Health and Safety Act (OHSA) regulations for employees: use or wear any equipment, protective devices or clothing required by the employer; report any known workplace hazard to the employer or supervisor; report any known contravention of the Act or regulations to the employer or supervisor; not use or operate any equipment or work in a way that may endanger any worker.
• Participate in MCS training which includes, but not limited to, the mandatory Ministry of Labour course, MCS Health & Safety Standards and Policies, and Accessibility Policies (AODA).
• Understands and follows all Corporate, Legislative and Health & Safety and Environmental policies and procedures.
• Represents MCS in a competent and professional manner. Maintains proper personal image and assigned company vehicle in a manner which promotes company image and sets example for the department. Represents MCS at meetings, providing information, communications, and leadership in local activities.
• Working as part of the MCS team, ensures that company objectives, customer service levels, employee relations and inter-branch relations are improved and promoted
• Performs other duties as assigned.

REQUIREMENTS

• Preferably 3-5 years of leadership and/or management experience.
• Ideally possess 3-5 years of experience in transportation, distribution or logistics.
• Strong knowledge of heavy truck components and maintenance requirements.
• Proficient in Office 365 including Excel, Word, Outlook and Teams.
• Effective oral and written communication and organizational skills.
• Ability to multi-task and maintain a positive, professional manner under all conditions.

WORKING CONDITIONS

• Operates mostly within a normal, environmentally controlled office environment.
• Sitting for long periods at a terminal or computer.
• Additional hours may be required at times.
• Some travel on and off-site work may be required.
• Ability to be on call in a regular rotation.

For confidential consideration, qualified candidates are invited to submit their resume and cover letter by end of day on Tuesday November 25, 2025. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

We are committed to providing accommodation for persons with disabilities. Accommodation will be provided as part of our hiring process. If accommodation is required, applicants are requested to make their needs known in advance.