Energy Customer Service Coordinator

Midwest Co-op is currently accepting resumes for the position of Energy Customer Service Coordinator. Under the direction of the Energy Administration Manager, the Energy Customer Service Coordinator is responsible for the supervision and coordination of all assigned Customer Service Representatives, Accounting Clerks. In addition, they are responsible for ensuring that all incoming customer inquiries are handled in a professional manner and on a timely basis. The incumbent is also responsible for maintaining excellent customer relations, including procedures to effectively handle customer queries, complaints, requests for information, service-related matters, and the overall positive customer experience.

SUPERVISION AND LEADERSHIP

• Develops administration staff to be technically competent, industry knowledgeable, and customer focused. Encourages employees to learn new skills, expand abilities, and seek greater responsibilities. Provides support to the management team providing local information, market intelligence and competitor information.

ESSENTIAL JOB FUNCTIONS

• Serves as the primary point of contact for internal and external inquiries, proactively resolving issues and directing requests to appropriate channels.
• In conjunction with Energy Administration manager, responsible for the continuous improvement and development of the Energy Administration Team through training opportunities, performance management, and team building.

• Assign tasks to department CSR's and Accounting Clerks while ensuring tasks are being completed in an efficient manner.

• Ensure appropriate back up staff are trained to handle all administration functions including but not limited to; truck reports, receiving, cardlock, general payables, compliance, pricing, contracting, and inventory management.

• Identify and assist with implementation of procedural/policy development to ensure continuous improvement to workflow, organization, and profitability.

• Ensures that all customer inquiries are handled in a timely fashion and to the satisfaction of both the customer and the Co-op by maintaining proper follow-up procedures.

• Acts as a liaison between the customer and the appropriate field personnel (including contractors), to satisfy customer queries, complaints and requests for information.

• Provides customers with information regarding current and upcoming services and programs and administers marketing programs and promotions relating to customer service.

• Sells and administers fixed price contracts. This includes direct sale of contracts to customers, acquiring signatures electronically, and inputting into ESYS.

• Provide assistance to Energy department staff as needed.

OTHER JOB FUNCTIONS

• Follow the Occupational Health and Safety Act (OHSA) regulations for employees: use or wear any equipment, protective devices or clothing required by the employer; report any known workplace hazard to the employer or supervisor; report any known contravention of the Act or regulations to the employer or supervisor; not use or operate any equipment or work in a way that may endanger any worker.

• Participate in MCS training which includes, but not limited to, the mandatory Ministry of Labour course, MCS Health & Safety Standards and Policies, and Accessibility Policies (AODA).

• Understands and follows all Corporate, Legislative and Health & Safety and Environmental policies and procedures.

• Represents MCS in a competent and professional manner. Maintains proper personal image and assigned company vehicle in a manner which promotes company image and sets example for the department. Represents MCS at meetings, providing information, communications, and leadership in local activities.

• Working as part of the MCS team, ensures that company objectives, customer service levels, employee relations and inter-branch relations are improved and promoted.

• Performs other duties as assigned.

REQUIREMENTS

• Preferably 2-4 years of leadership and/or management experience.
• Ideally possesses 3-5 years of customer service experience.
• Strong understanding of basic accounting.
• Proficient in Office 365 including Excel, Word, Outlook and Teams.
• Effective oral and written communication and organizational skills.
• Ability to multi-task and maintain a positive, professional manner under all conditions.

WORKING CONDITIONS

• Operates mostly within a normal, environmentally controlled office environment.
• Sitting for long periods at a terminal or computer.
• Additional hours may be required at times.
• Some travel on and off-site work may be required.
• Ability to be on call in a regular rotation.

WHY WORK FOR US

Midwest Co-op believes that taking care of our employees is essential to our business. We are proud to offer our team competitive compensation and benefits programs including:

• Extended health coverage
• Dental and vision coverage
• Company matched pension plan
• Yearly uniform and boot allowance
• Employee discount
• Educational assistance program
• Profit Sharing
• Employee Referral Program

For confidential consideration, qualified candidates are invited to submit their resume and cover letter by end of day on Friday November 21, 2025. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

We are committed to providing accommodation for persons with disabilities. Accommodation will be provided as part of our hiring process. If accommodation is required, applicants are requested to make their needs known in advance.