Front Office Manager

2 weeks ago

Fort Saskatchewan, Alberta, Canada Wingate by Wyndham Fort Saskatchewan Full time $40,000 - $49,916 per year

Job Summary

We are seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our team in a dynamic hospitality environment. The ideal candidate will possess exceptional customer service skills, a strong understanding of hotel operations, and the ability to manage multiple tasks efficiently. This role is pivotal in ensuring guest satisfaction and maintaining the highest standards of service.

Duties

  • Supervise and coordinate front desk operations, ensuring smooth check-in and check-out processes for guests.
  • Provide outstanding customer service by addressing guest inquiries, resolving issues, and enhancing their overall experience.
  • Manage multi-line phone systems, directing calls appropriately and handling reservations with professionalism.
  • Train, mentor, and evaluate front desk staff to ensure adherence to company policies and procedures.
  • Maintain accurate records of guest information, room availability, and billing details.
  • Collaborate with other departments to ensure seamless guest services and address any operational challenges.
  • Uphold high standards of hospitality by ensuring the front office area is clean, organized, and welcoming.
  • Assist in developing front office policies and procedures to improve efficiency and guest satisfaction.

Qualifications

  • Previous experience in a hotel or hospitality setting is preferred.
  • Strong customer service skills with a focus on guest satisfaction.
  • Proficiency in phone etiquette and handling multi-line phone systems effectively.
  • Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests.
  • Excellent organizational skills with the ability to multitask in a fast-paced environment.
  • Strong leadership qualities with experience in managing a team.
  • Familiarity with front desk operations, including reservations systems and guest services protocols. Join our team as a Front Office Manager where you can make a significant impact on our guests' experiences while leading a dedicated team in providing exceptional hospitality services.

Job Types: Full-time, Permanent

Pay: $40,115.30-$49,916.34 per year

Benefits:

  • Dental care
  • Extended health care
  • On-site parking

Ability to commute/relocate:

  • Fort Saskatchewan, AB: reliably commute or plan to relocate before starting work (preferred)

Experience:

  • Hilton Brand: 1 year (required)

Work Location: In person

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