Program Manager

Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it's a great place to work.  We're committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Program Manager 
 
Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training, and development and many more perks   Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization - endless 
 
Shoppers Drug Mart Specialty Health Network supports our retail stores to provide the best patient care to patients who require specialty drugs. We provide patient support programs for specialty drug therapies, providing physicians with resources to manage their patients, facilitating reimbursement, and enhancing patient compliance. We deliver superior customer service to patients, healthcare providers and pharmaceutical manufacturers to improve healthcare outcomes for all stakeholders. 
 
We are hiring a Program Manager 
 
You will oversee the planning, implementation, execution and tracking of program deliverables and projects and ensure the program team successfully delivers the desired result on time and with the most efficient resources. The Program Manager manages the organization and execution of both internal and external program deliverables and leads various projects. Leadership of key client projects will be in partnership with the Director and program management team overseeing the program.  
 
What you will do: 

• Manage program deliverables on time and within scope and ensure program objectives are met
• In partnership with the program management team, manage communication and facilitate meetings with clients
• Own the accuracy and timely delivery of monthly, quarterly, and annual business reviews, reporting, and billing deliverables, ensuring data integrity, financial accuracy, and alignment with internal and external stakeholders.
• Identify risks and communicate appropriately with senior management to develop risk mitigation plan
• Support the resolution of program escalations by coordinating stakeholders, ensuring timely communication, and developing corrective and preventive action plans (CAPAs) to mitigate risk and prevent recurrence.
• Promote a cross-functional team approach that enables business questions, decisions, and issues to be discussed and resolved effectively, appropriately, and with alignment and buy-in from all stakeholders
• Drive the modernization and digitization of program management by leading cross-functional teams to proactively plan, align, and execute analytics and digital strategies that deliver near-term operational improvements while enabling scalable, long-term transformation
• Provide a consistent and effective operating model for program teams by organizing internal and external resources, and by proactively managing resource utilization, capacity planning, and resourcing risks to ensure operational efficiency and delivery commitments are met
• Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures

What you will need: 

• 3-5 years' program management or management experience
• Demonstrated leadership
• Outstanding organizational and time management skills
• Excellence in assessment, communication, critical thinking and decision making
• Ability to effectively communicate across multiple levels of the organization
• Computer skills, including MS Project and Visio
• Client-facing experience
• University degree or equivalent industry-related experience  

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You'll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle salariale à l'embauche :$100, $132,000.00 / ,00$ ,00$ (per year / par an)A candidate's experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L'expérience et les connaissances d'un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu'un candidat reçoit pour ce poste. Cette offre d'emploi concerne un poste vacant existant. L'entreprise utilise l'intelligence artificielle dans le but de filtrer, d'évaluer et/ou de sélectionner les candidats à ce poste.

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