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Inside Sales Representative – Freight and Customs

2 hours ago

Etobicoke ON, Canada DTS ADVANCE LOGISTICS INC. Full time

Job Title: Inside Sales Representative – Freight and Customs

Location: Toronto, ON

Position Type: Full-Time

Experience : This role is intended for early-career professionals 1-2 years of relevant experience in sales or logistics

Reports To: Sales Manager / Commercial Manager

Salary Range: $40k to $55k (depends on the experience and skills)

Job Summary

The Inside Sales Representative (ISR) – is responsible for identifying and developing new business opportunities, supporting the sales pipeline, and strengthening customer relationships. This role focuses on lead generation, outbound prospecting, and qualifying opportunities for freight and customs services. The ISR will work closely with sales and operations teams to understand customer logistics needs and promote tailored transportation solutions.

Key Responsibilities

Sales & Business Development

  • Identify, prospect, and generate new sales leads through outbound cold calls, emails, LinkedIn, and other channels.
  • Qualify inbound and outbound leads and convert them into sales opportunities.
  • Support the sales team by setting appointments, preparing lead intelligence, and assisting with account development.
  • Build and maintain a strong pipeline of prospective customers within target industries and trade lanes.

Customer Engagement

  • Initiate and nurture relationships with potential customers to understand their logistics and supply chain needs.
  • Clearly communicate the company's freight and customs brokerage service offerings.
  • Coordinate with pricing and operations teams to provide service options and preliminary rate guidance.
  • Maintain consistent follow-up with prospects to drive engagement and conversion.

Collaboration & Support

  • Work closely with outside sales, pricing, and operations teams to develop customized logistics solutions.
  • Ensure accurate handover of qualified leads to the appropriate sales representative.
  • Maintain accurate and up-to-date customer and lead information in the CRM system.

Market Awareness & Reporting

  • Stay informed on market trends, trade lanes, and ocean freight conditions.
  • Track sales activities and performance against defined KPIs.
  • Prepare basic reports on outreach activity, pipeline development, and lead conversion.

Career Growth & Development

This role offers a clear pathway for professional growth. High-performing candidates may be considered for advancement into an Outside Sales / Business Development role based on individual performance, demonstrated sales capability, and business needs.

Qualifications

Education & Experience

  • Bachelor's degree in business, Marketing, Supply Chain Management, Logistics, or a related field preferred.
  • Prior experience in inside sales, sales development, or other customer-facing roles, preferably within the logistics or transportation industry.
  • Experience with logistics services including ocean, air, and road freight and/or third-party logistics (3PL) solutions is a strong asset.

Skills & Competencies

  • Proven inside sales and lead generation skills.
  • Strong verbal and written communication abilities.
  • Confident, professional phone and email presence.
  • Results-driven, self-motivated, and adaptable in a fast-paced environment.
  • Strong organizational and time-management skills.
  • Comfortable using CRM systems, MS Office, and sales tools.
  • Ability to work independently and collaboratively across teams.

Performance Expectations

  • Consistent generation of qualified sales leads and opportunities.
  • Achievement of defined activity and pipeline targets.
  • Professional representation of the company and its services.
  • Accurate CRM data entry and timely follow-ups.
  • Continuous improvement of sales skills and logistics knowledge.

Working Conditions

  • Full-time, on-site position.
  • Office-based environment with extensive phone and computer use.
  • Fast-paced, performance-driven sales environment.

Additional Responsibilities

The employee may be required to perform other duties as reasonably assigned, consistent with the nature of the role and business needs.

Compensation & Benefits (optional)

  • Base salary plus commission/bonus structure
  • Health benefits, retirement plan, paid time off

How to Apply

Please submit your resume and a brief cover letter outlining your interest in inside sales and logistics to:

Job Type: Full-time

Pay: $40,000.00-$55,000.00 per year

Work Location: In person