Co-op Student
1 week ago
Looking for a co-op student in the field of Information Technology available for 8 months starting January 2026
What You Will Be Doing
- Provide first-level IT support, including troubleshooting hardware and software issues, and supporting daily IT operations for all employees
- Install and support PC hardware and software, ensuring that all systems are functioning optimally
- Engage with end-users to collect requirements for feature enhancements aimed at optimizing system performance, improving processing speed, and enhancing overall user experience and interface usability
- Conduct system tests, troubleshoot customer issues and help correct software defects
- Create customer software manuals and project documentation Create user guides, training materials, and documentation for common IT issues
- Continuously improve the knowledge base to empower employees to resolve basic issues independently
- Manage hardware assets in the asset management system, keeping accurate records of all equipment
- Identify areas for improvement in IT processes and systems
- Stay updated on emerging technologies and suggest enhancements
- Be proactive in preventing potential IT issues and optimizing existing workflows
- Assist in creating reports, dashboards, and other visualizations to clearly articulate progress, statuses, and risks
- Perform other duties as assigned
What We Are Looking For
- Pursuing a diploma (preferred) or university degree in one of the following areas: Computer Networking, Computer Science, Management Information Systems, Software Engineering, or other related discipline
- Project coordination or customer service experience will be considered a definite asset
- Excellent interpersonal skills and ability to work well with all levels of internal management and staff, as well as outside clients and vendors
- Flexibility
- Excellent problem-solving and analytical skills for figuring out how different software components work together
- Ability to easily work with abstract and highly technical concepts, as well as explain complex functionality to non-technical users and staff
- Ability to prioritize issues
Why work for us
Some of the benefits you may be eligible for as an employee are:
- Comprehensive compensation package and paid time off program
- Industry leading 401(k)/RRSP
- Medical/Extended Health Care, Dental, Vision and/or Provincial Medical
- Wellness benefits & Employee Assistance Program
- Tuition Reimbursement Program
We are an EEO/ADA/Veterans employer.
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