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Credit and Collections Specialist

2 weeks ago

Surrey, British Columbia, Canada Wiseworth Canada Industries Ltd. Full time $70,000 - $120,000 per year

As our Credit and Collections Specialist, you are responsible for all credit granting and management and collection all the outstanding accounts receivable from customers. You are also responsible for other aspects of collections, to resolve customer billing problems and reducing the amount of accounts receivable.

Compensation

Remuneration package includes base salary, commission, and performance bonus negotiable based on qualifications and experience

  • Comprehensive benefits package for you and your family includes:

  • Paid time off for vacation and sick days

  • Extended medical, dental, and vision coverage

  • Life and disability insurance

  • Employee assistance program

  • Educational assistance program for courses related to your employment

  • Company matching pension plan

  • $1,000 flex/wellness plan (can be used for gym memberships, fitness courses, and equipment)

  • One additional paid week of between Christmas and New Year

Schedule

  • 8-Hour, day shift, Monday to Friday

  • No weekends

Daily activities will include:

  • Receiving and reviewing credit applications to ensure their completion and precision

  • Submit to Equifax to obtain credit report and check credit references

  • Assess customer credit report and references and grant appropriate credit and set terms

  • Inform customers/sales representatives about the outcomes of their credit applications

  • Assist in negotiating payment plans where extended terms are required

  • Monitor accounts to identify outstanding invoices

  • Process invoice adjustments and refunds

  • Investigate historical data for each invoice

  • Contact customers to ask about their overdue payments

  • Respond to billing inquiries and resolve disputes

  • Take actions to encourage timely invoice payments; ensuring invoices go the correct party to avoid delays

  • Prepares, posts, verifies, and records customer payments and transactions related to accounts receivable via multiple forms of payment

  • Resolve billing and customer credit issues internally and externally

  • Recommend accounts for escalation, legal action, or write-off as necessary

  • Update account status records and collection efforts

  • Maintain accurate customer account data

  • Report on collection activity and accounts receivable status

  • Provide administration support when required, including but not limited to reception duties

  • Understand multi-faceted collection processes based on different business departments (e.g. parts sales, service agreements and long-term contracts)

Qualifications

  • We are looking for a persistent, hard-working person, who is self-motivated to achieve targets

  • High level of integrity and ethical values

  • Minimum two years' experience as credit specialist

  • Knowledge of billing procedures and collection techniques (e.g., skip tracing)

  • Familiarity with laws related to debt collection and bankruptcies

  • Working knowledge of MS Office; Word and Excel

  • Patience, flexibility, and ability to manage stress

  • Excellent communication skills (written and oral)

  • Skilled in negotiation

  • Problem-solving skills

  • Strong English verbal and written communication skills

Why Choose Wiseworth Canada

Wiseworth Canada Industries Ltd. is the largest air compressor sales and service provider in Western Canada and a thriving master distributor for Ingersoll Rand compressed air products, parts, and services. We proudly serve all of Alberta and British Columbia, and the Northwest and Yukon Territories. Ingersoll Rand is recognized worldwide as the brand standard for compressed air products and innovation. This long-standing partnership has positioned us as the supplier of choice within our industry.

Wiseworth was recently named the Top Ingersoll Rand Distributor in North America and we are very proud to have been awarded the Consumer Choice Award for Business Excellence as the Top Air Compressor Service Provider. We attract the best and brightest employees by sustaining a culture of respect, integrity, and genuine teamwork; along with a positive workplace environment that is enthusiastic, innovative, and accountable.

As a Wiseworth Canada employee you will enjoy:

  • Employment stability

  • Positive work-life balance

  • Opportunities for career growth and advancement

  • Competitive compensation package that is worthy of your experience

  • Ongoing training and development

  • Engaged leadership that is focused on continuous improvement

  • Company-wide commitment to workplace safety