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Account Manager II

6 hours ago

Peterborough, Ontario, Canada TD Full time

Lieu De Travail
Peterborough, Ontario, Canada

Horaire
37.5

Secteur D'activité
Services bancaires personnels et commerciaux

Détails De La Rémunération
$76,800 - $115,200 CAD

La TD a à cœur d'offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l'expérience collègue à la TD. Nos politiques et pratiques en matière de rémunération ont été conçues pour permettre aux collègues de progresser dans l'échelle salariale au fil du temps, à mesure qu'ils s'améliorent dans leurs fonctions. Le salaire de base offert peut varier en fonction des compétences et de l'expérience du candidat, de ses connaissances professionnelles, de son emplacement géographique et d'autres besoins particuliers du secteur et de l'entreprise.

En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur, qui pourra vous fournir des détails plus précis sur ce poste.

Description Du Poste
The role is accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy. This role is accountable for expanding its portfolio and maximizing the value of existing commercial business customer relationships for both credit and non-credit products/services. The Account Manager II is responsible for conducting credit analysis for own portfolio. The Account Manager II will develop the initial creation of a shadow portfolio of target businesses commensurate with the market and their existing portfolio. Works closely with internal and external subject matter experts and/or lending advisory groups.

CUSTOMER

  • Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve the customer experience
  • Responsible to lead all aspects of account management, credit and operational risk for an assigned portfolio
  • Actively use sales platforms to build an understanding of our customers/target needs, industries and markets
  • Constantly build knowledge of the market, customers and broader economic factors
  • Identify and respond to changes in the business environment, establishing action plans to address customer issues and priorities
  • Develop and maintain centre of influence strategies and relationships
  • Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs
  • Enhance TDBG brand by participating in networking events

SHAREHOLDER

  • Develop / implement sales strategies to proactively attract, acquire and retain customers / business development opportunities and referrals, to increase profitability and enable business growth, in line with risk profile of the customer
  • Build new relationships and deepen existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM)
  • Promote and offer full suite of products, sales, services and banking capabilities
  • Meet or exceed business targets
  • Negotiate to maximize profitability of relationships with existing customers based on the customer risk profile.
  • Prepare credit applications with a high quality of risk assessment, credit structure, due diligence, and credit presentation.
  • Oversee the management of accounts to ensure they are appropriately monitored and remain within guidelines and assigned limits.
  • Renew credits in a timely manner, meeting targets for expired credits.
  • Understand the market and the industries within the portfolio to ensure value added service is provided to clients while mitigating risk to the Bank
  • Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals
  • Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
  • Ensure compliance with regulatory and operational risk requirements
  • Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

EMPLOYEE / TEAM

  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues
  • Provide industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
  • Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
  • Participate in personal performance management and development activities, including cross training within own team
  • Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
  • Provide mentorship by sharing knowledge and experiences and leveraging best practices
  • Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

  • Experienced working Professional accountable for origination of new business and relationship management of existing customers for the Commercial Business segment
  • Manages a portfolio in line with the business sales model characterized by moderate cash management, deposit and credit complexity requirements
  • Interpret and analyze customer financial statements with credit acumen
  • Identifies referral opportunities across business lines and segments
  • Possesses solid knowledge of products, sales, services, credit management practices and processes, methods and operating standards to drive business performance
  • Solves problems of moderate complexity and recommends new product and service solutions
  • Work performed under moderate guidance and supervision from management
  • Builds stakeholder alignment in providing solutions; conveys deep product or segment context in providing advice to customers and stakeholders
  • Generally, reports to the Senior Manager Commercial Services

Experience & Education

  • Undergraduate/Graduate degree and/or
  • 5+ years of relevant experience and/or Associate Program

À propos de nous
La TD est un chef de file mondial dans le secteur des institutions financières. Elle représente la cinquième banque en Amérique du Nord de par son nombre de succursales. Chaque jour, nous offrons une expérience client légendaire à plus de 27 millions de ménages et d'entreprises au Canada, aux États-Unis et partout dans le monde. Plus de collègues de la TD mettent en commun leurs compétences, leur talent et leur créativité au service de la Banque, des clients qu'elle sert et des économies qu'elle appuie. Nous sommes guidés par notre vision d'être une meilleure banque et par notre objectif d'enrichir la vie de nos clients, de nos collectivités et de nos collègues.

La TD est une entreprise profondément engagée à être une leader en matière d'expérience client. Voilà pourquoi nous croyons que chaque collègue, peu importe son secteur d'activité, est en contact avec la clientèle. En parallèle de l'évolution de nos activités et de notre stratégie, nous innovons afin d'améliorer l'expérience client et de créer des capacités pour façonner l'avenir des services bancaires. Que vous ayez plusieurs années d'expérience dans le secteur bancaire ou que vous commenciez tout juste votre carrière dans le domaine des services financiers, nous pouvons vous aider à réaliser votre plein potentiel. Vous pourrez compter sur nos programmes de formation et de mentorat et sur des conversations sur le perfectionnement et le leadership pour réaliser votre plein potentiel et atteindre vos objectifs. Notre croissance en tant qu'entreprise rime avec la vôtre.

Notre programme de rémunération globale
Notre programme de rémunération globale reflète les investissements que nous faisons pour aider nos collègues et leur famille à atteindre leurs objectifs en matière de bien-être mental, physique et financier. La rémunération globale à la TD inclut le salaire de base, la rémunération variable et bien d'autres régimes clés, comme des avantages sociaux en matière de santé et de bien-être, des régimes d'épargne et de retraite, des congés payés, des avantages bancaires et des rabais, des occasions de développement de carrière et des programmes de récompenses et reconnaissance. En savoir plus

Renseignements Supplémentaires
Nous sommes ravis que vous envisagiez une carrière à la TD. Sachez que nous avons à cœur d'aider nos collègues à réussir dans leur vie tant personnelle que professionnelle. C'est d'ailleurs pourquoi nous leur offrons des conversations sur le perfectionnement, des programmes de formation et un régime d'avantages sociaux concurrentiel.

Perfectionnement des collègues
Un cheminement professionnel particulier vous intéresse ou vous cherchez à acquérir certaines compétences? Nous tenons à vous mettre sur la voie de la réussite. Vous aurez des conversations régulières sur le développement de carrière, le perfectionnement et le rendement avec votre gestionnaire. Une variété de programmes de mentorat et une plateforme d'apprentissage en ligne seront également à votre disposition pour vous aider à ouvrir de nouvelles portes. Que vous ayez à cœur d'aider les clients et souhaitiez élargir votre expérience ou que vous préfériez coacher et inspirer vos collègues, sachez que la TD propose un grand nombre de cheminements professionnels et qu'elle s'engage à vous aider à relever les occasions qui vont dans le sens de vos objectifs.

Formation et intégration
Nous tenons à nous assurer que vous disposez des outils et ressources nécessaires pour réussir à votre nouveau poste. Dans cette optique, nous organiserons des séances d'intégration et de formation.

Processus d'entrevue
Nous communiquerons avec les candidats sélectionnés pour planifier une entrevue. Nous ferons notre possible pour communiquer par courriel ou par téléphone avec tous les candidats pour leur faire part de notre décision.

Mesures d'adaptation
L'accessibilité est importante pour nous. N'hésitez pas à nous faire part de toute mesure d'adaptation (salles de réunion accessibles, sous-titres pour les entrevues virtuelles, etc.) dont vous pourriez avoir besoin pour participer sans entraves au processus d'entrevue.

Nous avons hâte d'avoir de vos nouvelles

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