Information Technology Service Desk

2 weeks ago

Calgary, Alberta, Canada Yochana Full time

TITLE: Service Desk Specialist

Location: Calgary, AB

Mandatory : French

6 months to 1 year of experience working in an IT Service Desk or technical support role.

Strong technical skills in PC troubleshooting (hardware/software).

Working knowledge of ServiceNow, AWS Connect, and IVR systems.

Excellent customer service, communication, and problem-solving skills.

Fully bilingual (English and French) – written and verbal.

Must be a Native Canadian citizen or permanent resident.

Willing to work on-site (five days a week) and support a 24×7 rotational schedule.

"About the Role:

We are looking for an enthusiastic and technically skilled Service Desk Specialist to join our IT support team. The ideal candidate will bring a solid understanding of service desk operations, demonstrate hands-on troubleshooting abilities, and deliver an excellent end-user support experience in a fast-paced, 24×7 environment. This role is well-suited for professionals with 6 months to 1 year of experience in IT support who are eager to grow their career within enterprise IT service delivery.

Key Responsibilities:

Provide first-level technical support for end users across hardware, software, and network-related issues.

Handle incidents and service requests using ServiceNow in line with defined SLAs.

Perform PC troubleshooting for hardware and operating system issues.

Manage and update Knowledge Base articles, ensuring accuracy and usability.

Generate basic reports from ServiceNow to track ticket trends and performance metrics.

Support AWS Connect and IVR management, ensuring proper call flow and user routing.

Escalate complex issues to Level 2/3 teams while maintaining ownership until resolution.

Participate in team meetings, shift handovers, and continuous improvement initiatives.

Provide on-site support and ensure workplace technology (workstations, peripherals, etc.) functions optimally.

Required Qualifications:

6 months to 1 year of experience working in an IT Service Desk or technical support role.

Strong technical skills in PC troubleshooting (hardware/software).

Working knowledge of ServiceNow, AWS Connect, and IVR systems.

Excellent customer service, communication, and problem-solving skills.

Fully bilingual (English and French) – written and verbal.

Must be a Native Canadian citizen or permanent resident.

  • Service Desk Specialist

    4 days ago

    Calgary, Alberta, Canada Yochana Full time

    Title: Service Desk SpecialistLocation: Calgary, AB - OnsiteAbout the Role:We are looking for an enthusiastic and technically skilled Service Desk Specialist to join our IT support team. The ideal candidate will bring a solid understanding of service desk operations, demonstrate hands-on troubleshooting abilities, and deliver an excellent end-user support...

  • Service Desk Team Lead

    4 days ago

    Calgary, Alberta, Canada HCLTech Full time

    About the Company:We are a leading IT service provider committed to delivering exceptional service and support to our clients. Our mission is to empower businesses through innovative technology solutions while fostering a culture of collaboration, inclusivity, and continuous improvement.About the Role:We are seeking a motivated and experienced Service Desk...

  • Information Technology Manager

    1 week ago

    Calgary, Alberta, Canada Arsenault Full time

    Arsenault is a global software-as-a-service provider with corporate headquarters in Calgary, Canada. The companys Arsenault VDR product is the worlds most trusted virtual data room, having been used by over 140,000 companies worldwide to share confidential documents for due diligence, litigation and compliance. Arsenault is currently operating 100% remotely...

  • Manager of Information Technology

    4 days ago

    Calgary, Alberta, Canada Aboriginal People's Television Network Incorporated Full time

    As our Manager of Information Technology, you will be a hands-on leader, personally designing, configuring, and implementing our core infrastructure. You'll drive strategic direction while actively contributing technical expertise to ensure our systems are not just stable, but are truly pioneering our next phase of technological possibility.Highlights of...

  • Service Desk Team Lead

    1 week ago

    Calgary, Alberta, Canada my clients Full time

    Service Desk Team Lead (Bilingual – English/French)Location: Calgary, AB - On-siteContract"About the Role:We are seeking a motivated and experienced Service Desk Team Lead to oversee the day-to-day IT service desk operations supporting a 24×7 environment. The ideal candidate will bring strong technical expertise in PC troubleshooting, ServiceNow...

  • Service Desk Team Lead

    3 days ago

    Calgary, Alberta, Canada Yochana Full time

    Job Title: Service Desk Team LeadLocation: Calgary, AB (Onsite)Duration: ContractAbout the Role:We are seeking a motivated and experienced Service Desk Team Lead to oversee the day-to-day IT service desk operations supporting a 24×7 environment. The ideal candidate will bring strong technical expertise in PC troubleshooting, ServiceNow reporting, AWS...

  • Service Desk Team Lead

    2 weeks ago

    Calgary, Alberta, Canada KTek Resourcing Full time

    3–5 years of experience managing IT Service Desk or technical support operations.Strong understanding of incident, request, and escalation management processes.Proven hands-on troubleshooting experience in Windows environments, hardware, and network connectivity.Proficiency in ServiceNow (reporting, dashboards, ticket management).Experience managing AWS...

  • Front Desk Agent

    2 weeks ago

    Calgary, Alberta, Canada Star Fuel Full time

    Job SummaryWe are looking for a friendly and reliable Front Desk Agent to join our team. In this role, you will be the first point of contact for guests and play a key role in creating a positive experience for everyone who enters our facility. You will handle check-ins, reservations, and provide excellent customer service while maintaining a welcoming and...

  • Bilingual Service Desk Team Lead

    4 days ago

    Calgary, Alberta, Canada Yochana Full time

    Role: Bilingual Service Desk Team LeadLocation:Calgary, AB, Canada OnsiteRate: CAD$ 24/Hr on T4About the Role:We are seeking a motivated and experienced Service Desk Team Lead to oversee the day-to-day IT service desk operations supporting a 24×7 environment. The ideal candidate will bring strong technical expertise in PC troubleshooting, ServiceNow...

  • IT Service Desk Intern

    5 days ago

    Calgary, Alberta, Canada precisiondril Full time

    Precision Drilling is launching our 2026 Internship ProgramIf you are a current post-secondary student working towards your degree in Computer Science, with a specialization in AI/ML and you'd like to gain real-world experience during your summer, then please read on…Working for Precision Drilling means being immersed in a supportive culture that...