Dental Office Receptionist

2 weeks ago

Surrey BC VW P, Canada Scott 82 Dental Centre Full time

Job Overview

We are seeking a dedicated and professional Dental Office Receptionist to serve as the first point of contact for our dental practice. The ideal candidate will possess excellent communication skills, a strong understanding of dental and medical administrative procedures, and a commitment to providing outstanding patient service. This role involves managing patient interactions, scheduling appointments, verifying insurance, and maintaining accurate medical records.

Spoken Punjabi required.

Responsibilities

  • Greet patients warmly and professionally, creating a welcoming environment for all visitors.
  • Manage appointment scheduling using dental practice management software
  • Verify insurance coverage and benefits, including Medicare and Medicaid, to facilitate accurate billing and claims processing.
  • Handle patient intake processes, including collecting demographic information, updating medical histories, and explaining office policies.
  • Maintain accurate and organized medical records in electronic health record (EHR) systems.
  • Assist with billing procedures by reviewing documentation for accuracy, coding procedures with CPT and ICD codes, and processing payments.
  • Answer multi-line phone systems with professional phone etiquette while managing appointment confirmations and patient inquiries.
  • Support medical administrative tasks such as filing, data entry, documentation review, and maintaining compliance with HIPAA regulations.
  • Collaborate with dental staff to coordinate care plans and ensure seamless communication between patients and providers.
  • Utilize computer skills to operate office equipment efficiently, including typing at 10-key speed and managing Microsoft Office applications.

Experience

  • Prior experience working in a dental clinic or medical office environment is highly preferred.
  • Demonstrated proficiency with EMR/EHR systems such as Dentrix, Eaglesoft, or similar platforms.
  • Knowledge of medical billing procedures, insurance verification processes, and coding systems including CPT, ICD-9, ICD-10 is essential.
  • Familiarity with health information management practices and documentation review is required to ensure accuracy and compliance.
  • Strong customer service skills combined with excellent phone etiquette are necessary to foster positive patient relationships.
  • Bilingual abilities are advantageous for serving diverse patient populations effectively.
  • Previous experience handling front desk responsibilities in a healthcare setting will be considered an asset. Join our team to provide exceptional administrative support that enhances patient experiences while maintaining the highest standards of office management in a dynamic dental practice

Job Type: Full-time

Pay: $20.00-$32.73 per hour

Expected hours: 32 – 40 per week

Benefits:

  • Dental care
  • Extended health care

Work Location: In person

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