Customer Service Representative – Inside Sales

1 week ago

VaudreuilDorion, Quebec, Canada Recrute Action Full time US$50,000 - US$60,000 per year
Customer Service Representative
 Inside Sales – Industrial

Multifunctional role in customer service and inside sales within an industrial environment. You will act as the liaison between clients, production, and logistics while supporting commercial activities. Strategic position with diverse responsibilities and multiple internal interactions.

What is in it for you:

• Annual salary between $50.000–60.000, depending on experience.

• Permanent, full-time position based in Vaudreuil.

• Day shift from Monday to Friday (40 hours per week).

• Initial training provided on-site at the office.

• Afterwards, up to 2 days per week of remote work allowed.

• Travel expenses reimbursed for client and intersite visits.

• Group insurance plan and ongoing training.

• Structured and dynamic environment in the industrial sector.

• Direct interaction with clients and several internal departments.

• Opportunity to grow in a versatile and strategic role.

Responsibilities:
Client retention and follow-up

• Handle client complaints, determine discounts, and coordinate product returns.

• Conduct courtesy and follow-up calls.

• Participate in customer satisfaction surveys.

Production compliance

• Complete client forms and questionnaires.

• Send guarantee letters, certificates of compliance, and technical data sheets.

• Respond to requests related to ROHS, REACH SVHC, and Proposition 65 standards.

Sales support

• Prepare quotes and manage recurring orders.

• Analyze sales forecasts and adjust inventory levels accordingly.

• Handle requests submitted via the website.

• Advise clients on standard product selection and coordinate related sales.

Administrative tasks

• Create and update client accounts in the Epicor system.

• Process change notices and forward them to internal teams.

• Support the customer service team in periods of high demand.

Customs compliance

• Issue and maintain certificates of origin.

• Research HS codes for products.

• Work with customs brokers for imported and exported goods.

Order Management Support

• Answer incoming client calls.

• Enter orders and check available inventory.

• Coordinate product shipment logistics.

What you will need to succeed:

• College diploma (DEC) in administration, commerce, or a related field.

• 1+ year of experience in a similar role in customer service or inside sales.

• Solid understanding of the industrial or manufacturing sector.

• Proficient in Microsoft Office tools, especially Excel.

• Experience working with an ERP system, preferably Epicor.

• Excellent written and verbal communication skills in French.

• Strong organizational skills and ability to manage multiple priorities in a structured environment.

• Customer-oriented, detail-driven, and autonomous.

• Bilingual in English and French, required to handle technical requests from English-speaking clients, transmit compliance documents, prepare quotes, follow up on orders, and coordinate with brokers or logistics partners.

Why Recruit Action?
Recruit Action (agency permit: AP provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

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