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Client representative On-line Reporting and Billing Expertise Agent,

2 weeks ago

Québec, Quebec, Canada Bell Full time

Req Id: 426435

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell's Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

Name and description of the hiring department:

The Bell Business Markets Billing Team is focusing on providing an exceptional customer experience at every touch-point for service delivery and support to our Business market customers.

The billing client representative is responsible to work the dispute files until complete resolution. The representative must coordinate and work in collaboration with the various internal and external teams to ensure adequate and fast resolution of dispute files.

Job Duties / Accountabilities:
  • Responsible for opening, treating and resolving disputes for different types of services

    (IS, Professional Services, Broadband, Voice, Data)
  • Analyze billing, customer contracts to determine if errors occurred
  • Contact and assist customers with billing issues until fully resolved
  • Responsible for involving the various internal teams in order to determine the actions to be taken to resolve the dispute
  • Coordinate and lead conference calls with internal and external teams
  • Assure that follow-ups on disputes within tight deadlines
  • Responsible for escalating disputes when required
  • Document the disputes in a clear and concise manner
  • Identify root causes of the errors and escalate them to Billing Manager to address them with respective teams to reduce disputes and credits
  • Work in collaboration with the billing manager
Essential Qualifications / Competencies:
  • Excellent ability to work in a team and in collaboration with different departments
  • Excellent leadership and good ability to take decision
  • Ability to perform multiple tasks simultaneously with changing priorities and tight deadlines
  • Ability to independently resolve errors in processes and achieve efficiency gains
  • Excellent knowledge in billing
  • Excellent sense of organization and analysis
  • Attention to detail
  • Exceptional time management skills.Resourcefulness, autonomy, reliability and professionalism
  • Good judgment
  • Enthusiasm and positive attitude
  • Problems solving
  • Ability to adapt to changes
  • Strong work ethic/discipline and integrity
  • Ability to manage stress and deal with ambiguity
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Bilingual
Preferred Qualifications / Competencies:
  • Knowledge of different billing platform & applications (BCRIS, ARICS, NM1, NIBS, SAP, SINGLE VIEW, REVCHAIN, SAREPQ, BCT, IRDC, EOM, ON DEMAND, SMARTPATH etc.)
  • Good knowledge of Bell products and services for business customers
Working Conditions:
  • Monday to Friday; normal business hours
EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Verdun || Canada : Ontario : Mississauga

Work Arrangement: Remote

Application Deadline: 11/13/2025

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, QC, Verdun

Bell, one of Canada's Top 100 Employers.