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Security Dispatch
2 days ago
Overview
Job Skills / Requirements
Position: Security Dispatch
Site: CF Markville Mall
City: Markham
Status: Full-Time
Hours: Monday to Friday Rotating
Pay Rate: $19.61/hr
Category: Overtime after 44 hours - ESA
Internal Posting Date: February 4, 2026
Internal Closing Date: February 11, 2026
External Closing Date: February 18, 2026
Site Description:
PRIMARY FOCUS: Coordinate the activities of security and operations personnel in the field. To monitor CCTV and fire and life safety systems, as well as acting as the point of first contact between the Manager's operations team and the Contractor's Personnel and other relevant parties (the public, the Manager's personnel, retail/office professional staff, contractors).
FUNCTIONAL RESPONSIBILITIES
Coordinate the dispatching of the Contractor's Personnel and where necessary the Manager's operations personnel to calls for service as required, which includes operating two-way communications systemsMonitor CCTV cameras to ensure the smooth operation of the Property and to follow up on reported incidents or suspicious activityCoordinate incident response, including activating emergency services, directing security/operations personnel on required actions during incidents and actual or potential emergency situationsMaintain logs on the activities of security and operations personnel in the field to facilitate effective record-keepingReview taped CCTV data for follow-up by law enforcement and supervisorsAnswer and follow up appropriately on all incoming telephone calls to securityMonitor and disable or enable as appropriate fire alarm and sprinkler systems as requiredDeal with the public, tenants and contractors regarding lost and found, key issues and other security or operations-related inquiriesCoordinate the activities of third-party contractors, from initial issue of ID badges to the monitoring of work practices to ensure optimum life safety; and x Monitor alarms for Manager's systems (if applicable).COORDINATION RESPONSIBILITIES
Provide verbal or written direction, or both, (as authorized) to the Contractor's Personnel and where appropriate, the Manager's operations personnel in respect to the followingCoordinating the field activities of security personnel, including issuing patrol duties, assigning calls for service, allocating breaks and dispatching personnel as requiredCoordinating the activities of security, operations and other site personnel during security- and safety-related incidents via CCTV (if applicable) and two-way communication devicesCoordinating security and operations personnel activities in response to actual or potential emergency incidents as per the guidelines set out in the Manager's Standard Operating ProceduresControls access to the security office and control center area at the PropertyEDUCATIONAL REQUIREMENTS:
Completion of grade 12 diploma or equivalentPrior work experience in a customer service environment is a definite assetPrevious experience working as a security guard (or equivalent) is of benefitEXPERIENCE & GENERAL SKILL REQUIREMENTS:
3-4 years security and life safety-related experience preferredBasic knowledge of fire alarm and life safety and associated systemsAbility to learn and willingness to take job-related courses in operations/systems/security disciplinesAbility to learn and willingness to take job-related courses in operations/systems/security disciplinesFire-fighting or other emergency response experience an assetExcellent customer service and communication skills requiredFirst Aid and CPR certification requiredAbility to make sound decisions under pressure and Knowledge of the rules and regulations at the Property and the Manager's policies. Working knowledge of Windows-based computing systems and Google docsProficiency in typing in a timely and accurate manner; Basic knowledge of building systems (i.e. HVAC, sprinklers, mechanical systems.Familiarity with fire/life safety equipment/systems. Strong organizational and multi-tasking skillsCertification Requirements (All)
Vulnerable Sector Check
Valid Ontario Security License
Valid Certification in First Aid, CPR and AED
Minimum of 1 year security experience
Valid G Licence
COVID Double Vaccinated
Additional Information / Benefits
Paladin Security: Making the World a Safer and Friendlier Place because we CARE
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet you
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days
This job reports to the Client Services Manager
This is a Part-Time position
Weekends, Saturday & Sunday
Relocation is not provided
Number of Openings for this position: 1
