Customer Experience Specialist

2 weeks ago


Edmonton AB TH P, Canada Skylark+Owl Linen Co Full time

Customer Experience Specialist

Company: Skylark+Owl Linen Co. (a division of Eden Textile)

Location: Edmonton, AB

Employment Type: Full-time, Permanent

Salary: $45,000 - $50,000 per annum

Benefits: Dental care, extended health care

Start Date: Immediate if possible

Overview:

Join Skylark+Owl, a leading B2C lifestyle bedding e-commerce brand, as a Customer Experience Specialist. You will play a vital role in ensuring customer satisfaction through seamless interaction at various touchpoints, including phone, email, and online chat, in addition to managing order fulfillment and returns.

Key Responsibilities:

  • Handle customer service inquiries via phone, email, and chat with professionalism.
  • Oversee order checking and manage returns efficiently.
  • Support marketing initiatives by proofreading ads, content for social media, emails, and blogs.
  • Create visual content using Canva and email content using Klaviyo.
  • Assist with minor updates on the Shopify store, including product page management and image uploads.
  • Participate in quality assurance and spot-check shipping orders.
  • Assist in photo shoot preparation.

Qualifications:

  • Strong computer literacy and attention to detail.
  • Excellent organizational skills, including multitasking and prioritization.
  • Reliable and trustworthy with a strong work ethic.
  • Adaptable to change in a fast-paced environment.
  • Personable and friendly demeanor towards clients and coworkers.
  • Exemplary time management and teamwork abilities.
  • Shopify and Klayvio experience is a bonus.

Requirements:

  • Must be based in or able to relocate to Edmonton, AB.
  • Minimum high school education or equivalent.
  • Ability to commute to the head office located in Edmonton, AB T5H 3P7.

Schedule: Monday to Friday.

Language Requirement: English proficiency is mandatory.

Application Process:

Please send your resume to Candidates will receive email updates upon application.

Note: This position is in-person, based out of our head office in Edmonton, AB.

Job Type: Full-time

Pay: $45,000.00-$50,000.00 per year

Benefits:

  • Dental care
  • Extended health care

Ability to commute/relocate:

  • Edmonton, AB T5H 3P7: reliably commute or plan to relocate before starting work (required)

Work Location: In person



  • Edmonton, Canada Eden Textile Full time

    **Eden Textile - Customer Experience Specialist** **Location: Edmonton, AB** **Employment Type: Full-time** With its Head Office located in Edmonton, AB, Eden Textile provides têxtile solutions for a variety of businesses and industries across Canada. As a leader in the têxtile sector, Eden is currently recruiting Customer Experience Specialists (CES)...


  • Edmonton, Canada College of Physicians & Surgeons of Alberta Full time

    As the **Customer Experience (CX) Specialist**, you are responsible for managing and responding to incoming inquiries at CPSA and championing the work of CPSA's CX initiatives. You are a creative problem solver who has a people-first approach to interactions and are excited to be a part of a growing team at CPSA. You will spend your days interacting with...


  • Edmonton, Canada Showbie Inc. Full time

    **About Us** At Showbie, we’re building tools to help teachers transform their classrooms by delivering faster, more engaging, and more impactful feedback and assessment to their students. Our apps, Showbie and Socrative, are used by millions of teachers and students in classrooms worldwide. We are proudly based in Edmonton, Canada, and we have a rapidly...


  • Edmonton, Alberta, Canada Hover Full time

    Job OverviewWe are seeking a dynamic and customer-focused Customer Experience Specialist to join our team. In this role, you will be the primary point of contact for our clients, ensuring their needs are met with professionalism and efficiency. Your ability to communicate effectively, analyze customer data, and provide exceptional service will contribute...


  • Edmonton, Canada Skylark+Owl Linen Co Full time

    **Customer Experience Specialist** Company: Skylark+Owl Linen Co. (a division of Eden Textile) Location: Edmonton, AB Employment Type: Full-time, Permanent **Salary**: $45,000 - $50,000 per annum Benefits: Dental care, extended health care Start Date: Immediate **Overview**: **Key Responsibilities**: - Oversee order checking and manage returns...


  • Edmonton, AB TH H, Canada Healthcare Solutions Full time

    About Healthcare SolutionsHealthcare Solutions is a leading provider of medical equipment, mobility solutions, and home healthcare products, proudly serving Canadians for over 35 years. We exist to improve quality of life — not just through the products we sell, but through the care, compassion, and expertise we provide to every customer.Our culture is...


  • Edmonton, Canada Drivewyze Full time

    **About us**: Drivewyze is more than just a tech company - we are a connected truck solutions leader that is revolutionizing safety and sustainability in commercial vehicle transportation. We are committed to bettering the experience of drivers, fleets, and public agencies towards a vision of zero crashes, zero fatalities and a sustainable transportation...

  • Home Delivery

    2 days ago


    Edmonton, Canada goeasy Ltd. Full time

    A leading lease-to-own business in Canada is seeking a Delivery Specialist to build outstanding customer sales experiences. Responsibilities include delivering products to customers, supporting retail operations, and providing exceptional customer service. Candidates should possess a full class driver’s license, the ability to lift heavy items, and...


  • - th Street N.E., Calgary, AB, Canada Loblaw Companies Full time

    Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities...


  • Edmonton, Alberta, Canada Epcor Full time

    DescriptionHighlights of the jobAt EPCOR, we're transforming how customers connect with their utility services. Join us in shaping seamless and reliable digital experiences for our customers that make every interaction effortless.EPCOR Energy Services is hiring a Specialist, Digital Customer Experience [Full Time Permanent] working out of the Edmonton AB...