Customer Experience Specialist
2 weeks ago
Customer Experience Specialist
Company: Skylark+Owl Linen Co. (a division of Eden Textile)
Location: Edmonton, AB
Employment Type: Full-time, Permanent
Salary: $45,000 - $50,000 per annum
Benefits: Dental care, extended health care
Start Date: Immediate if possible
Overview:
Join Skylark+Owl, a leading B2C lifestyle bedding e-commerce brand, as a Customer Experience Specialist. You will play a vital role in ensuring customer satisfaction through seamless interaction at various touchpoints, including phone, email, and online chat, in addition to managing order fulfillment and returns.
Key Responsibilities:
- Handle customer service inquiries via phone, email, and chat with professionalism.
- Oversee order checking and manage returns efficiently.
- Support marketing initiatives by proofreading ads, content for social media, emails, and blogs.
- Create visual content using Canva and email content using Klaviyo.
- Assist with minor updates on the Shopify store, including product page management and image uploads.
- Participate in quality assurance and spot-check shipping orders.
- Assist in photo shoot preparation.
Qualifications:
- Strong computer literacy and attention to detail.
- Excellent organizational skills, including multitasking and prioritization.
- Reliable and trustworthy with a strong work ethic.
- Adaptable to change in a fast-paced environment.
- Personable and friendly demeanor towards clients and coworkers.
- Exemplary time management and teamwork abilities.
- Shopify and Klayvio experience is a bonus.
Requirements:
- Must be based in or able to relocate to Edmonton, AB.
- Minimum high school education or equivalent.
- Ability to commute to the head office located in Edmonton, AB T5H 3P7.
Schedule: Monday to Friday.
Language Requirement: English proficiency is mandatory.
Application Process:
Please send your resume to Candidates will receive email updates upon application.
Note: This position is in-person, based out of our head office in Edmonton, AB.
Job Type: Full-time
Pay: $45,000.00-$50,000.00 per year
Benefits:
- Dental care
- Extended health care
Ability to commute/relocate:
- Edmonton, AB T5H 3P7: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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