Leader, Menu and Food Information Systems

We currently have an exciting opportunity for a Relief Full Time – Leader, Menu and Food Information Systems to join our team in Surrey, B.C. This position is available until February 1st 2027 or Return of Incumbent. We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service. 

Come work with us

#LI-DNI

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Reporting to the Manager, Menu and Food Information Systems, or designate, the Leader is responsible for the day-to-day operational delivery of the business processes provided by the food service information system including the planning, analysis, implementation, monitoring and evaluation of the system. The Leader develops and maintains appropriate databases supporting all system modules at all sites across the health authority. Reviews, recommends and creates plans for changes required to the system to meet the day-to-day business requirements and future business needs. Provides training to internal staff on the food service information system, assigns, and maintains user groups, system documentation and education/training materials. Works in collaboration with the organization's IM/ITS partners/department, and other internal and external partners, as required. Supervises designated staff.

1. Leads the development, implementation, maintenance and integration of the food service information system for all sites across the organization.
2. Acts as an expert resource consultant to food services system users across the organization, and related contracted staff, as required.
3. Evaluates and defines business process redesign opportunities available to Managers and recommends solutions supported by appropriate modules to maximize staff and departmental operating efficiencies.
4. Provides overall leadership and direction to team members using effective management techniques in an interdisciplinary team environment (e.g., coaching, mentoring, skill and leadership development, performance management).
5. Analyzes and maintains database supporting system solutions by establishing quality checks and verification points for database accuracy and supervising data-entry personnel during the database building phase. 
6. Designs and implements training for all organizational staff on the system modules and the system-generated management reports and tools to ensure optimal user interaction with the system and develops appropriate end user training documentation.
7. Maintains familiarity with industry developments and advancements and recommends course of action for their application within the health authority.
8. Communicates and documents all system failures, unusual delays, financial impacts, and impacts to patient care.
9. Works in collaboration with the organization's IM/ITS partners and vendors to provide system and database functionality support to end users, troubleshoot system and database issues and test system upgrades and enhancements prior to implementation.
10. Develops, implements and maintains system backups and emergency recovery procedures for the department, and as necessary, works with departmental information system coordinators.
11. Participates in the creation and maintenance of departmental standard operating procedures and System Requirements document relating to the system management tools and system use.
12. Evaluates new products and services for potential application within the health authority.
13. Represents the department as required on regional and national user group conferences, corporate committees, task forces, and teams. Makes presentations on departmental initiatives as required.
14. Carries out responsibilities in accordance with health and safety requirements. Immediately reports unsafe situations by notifying supervisor or other appropriate personnel.
15. Performs other related duties as assigned. 

Education, Training & Experience

Baccalaureate in the area of Food Services/Nutrition Management from an accredited university and/or current registration with the College of Dietitians of British Columbia or Canadian Society of Nutrition Management (CSNM), and five (5) years' experience with current food and nutrition information systems, preferably in a hospital environment. Hospital Food Service experience preferred.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Excellent organizational, project management and time management skills.
• Excellent communication skills, both verbal and written.
• Demonstrated ability to successfully communicate solutions to technical issues.
• Demonstrated ability to establish effective working relationships with technical, operational and vendor staff.
• User-level technical problem-solving skills.
• Strong customer service orientation.
• Ability to work with end-users of varying skill levels at all levels of the organization.
• Ability to analyze workflow and systems applications in a clear, concise manner.
• Ability to utilize resources effectively.
• Positive, solution-oriented attitude in the workplace.
• Demonstrated knowledge of desktop and laptop computer hardware, basic Local Area Networks (Novell, Windows), Microsoft Word, Microsoft Excel.
• Physical ability to perform the duties of the position. 

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka'pamux Nations and is home to 32 First Nations within the Fraser Salish region.
 
People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.
 
We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health's hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.
 
Together, we are the heart of health care.
 
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IMPORTANT: Recruitment scam warning
Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.