Lead, Information System and Knowledge Management

Position Highlights:

Bring your demonstrated leadership and consultation skills to this exciting opportunity as a Lead, Information System and Knowledge Management, with Fraser Health's People Informatic's team. In this role, you will support the initiatives of Fraser Health's knowledge management strategy. The Lead will work with Employee Experience areas to identify the use of technology and systems, assess processes and user needs as well as develop systems and reports. Your ability to work effectively and in collaboration/consultation with internal and external stakeholders will make you an ideal candidate for this role. 

Build on your education and career experience as you:

• Work within the assigned portfolios to assess information needs, project objectives and a range of avenues to support the exchange and access to information.
• Establish service contracts with outside programming resources, reviews and sets time frames, work frames and costs of external consulting/programming projects. Monitor and review processes. Review and assess programming and systems delivered by external vendors.
• Interface and establish service time frames for testing on development services and go-live installations of software applications.
• Assess internal and external customer information and service needs; work within the strategic goals to develop and recommend service and information/knowledge delivery processes and systems
• Assess HR/Compensation/Staffing/Finance/Payroll practices and make recommendations on changes to better align with an effective distribution of knowledge.
• Develop systems and reports to compile information from a variety of sources that would include Meditech payroll and finance systems, Access Databases, Human Resource Information Databases, Ministry of Health (HSICS) and other sources.
• Design, develop and maintain, and/or work with-outside vendors to develop software applications to support our HR process/program and knowledge needs.
• Works with assigned portfolios to assist in the exchange of information between Fraser Health and outside sources.
• Performs other related duties as required.

Are you passionate about joining our team? We will be looking for you to have:

• Bachelor's degree in a field related to Human Resources, Business Management, Computer Science or Accounting
• Three (3) to five (5) years recent, related experience in Human Resources or Corporate Finance Accounting with involvement in systems review and technical systems work
• An equivalent combination of education, training and experience may be acceptable.

This Regular Full Time opportunity is located at our Central City office in Surrey, BC.

We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust. 

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Lead supports the initiatives of Fraser Health's knowledge management strategy, primarily reporting to the assigned program/service with a matrix report to People Informatics & Systems, or reporting directly to People Informatics & Systems. Providing consulting and technical services, the Lead supports the conscious strategy of getting the right knowledge to the right people at the right time and helping people share and put information into action in ways that will improve organizational performance. The Lead works with Employee Experience areas such as HR Consulting, Benefits, Work Design & Compensation, Workforce Optimization, and/or Finance and Payroll departments and their respective customer base to identify the use of technology and systems, assess processes and user needs, develops systems and reports that pulls integrated information from a variety of sources. Works to ensure the smooth integration of information between payroll, benefits, finance and human resources. Reviews management plans, identifies sources of information and compiles reports with cost impact assessments. Identifies training needs within the assigned program/service area and provides training to staff to develop in-house expertise. Supervises and provides leadership to assigned staff.

1. Provides consulting and technical resources to Employee Experience and/or Finance areas by assessing, developing, obtaining and/or compiling information and/or processes that support a strategy of knowledge management - getting the right knowledge to the right people at the right time and helping people share and put information into action to support organizational performance.
2. Works within the assigned portfolios to assess information needs, project objectives and a range of avenues to support the exchange and access to information.
3. Establishes service contracts with outside programming resources, reviews and sets time frames, work frames and costs of external consulting/programming projects. Monitors and reviews processes. Reviews and assesses programming and systems delivered by external vendors. Accepts or returns for further work and approves final products and invoices for payment.
4. Interfaces and establishes service time frames for testing on development services and go-live installations of software applications.
5. Assess internal and external customer information and service needs; works within the strategic goals to develop and recommend service and information/knowledge delivery processes and systems; assesses HR/Compensation/Staffing/Finance/Payroll practices and makes recommendations on changes to better align with an effective distribution of knowledge.
6. Develops systems and reports to compile information from a variety of sources that would include Meditech payroll and finance systems, Access Databases, Human Resource Information Databases, Ministry of Health (HSICS) and other sources.
7. Designs, develops and maintains, and/or works with-outside vendors to develop software applications to support our HR process/program and knowledge needs.
8. Develops processes and applications to improve workflow, efficiencies and effectiveness; conducts system/work analysis, determines application code specifications and tests the performance of systems.
9. Works with assigned portfolios to assist in the exchange of information between Fraser Health and outside sources.
10. Reviews organization structure proposals, compiles reports from Meditech and/or Human Resource Information databases, prepares cost impact assessment and reports.
11. Prepares start-to-finish spectrum of assistance in the roll-out of processes and systems (technical documentation, user training material, information sessions and presentations).
12. Supervises and provides leadership to assigned staff; assigns work, monitors the quality of work and completes performance appraisals.

Education and Experience

Bachelor's Degree in a field related to Human Resources, Business Management, Computer Science or Accounting, and three (3) to five (5) years recent, related experience in Human Resources or Corporate Finance Accounting with involvement in systems review and technical systems work, or an equivalent combination of education, training and experience.

COMPETENCIES:

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Demonstrated experience with application of human resource/finance programs/objectives as applicable.
• Demonstrated proficiency with desktop software applications such as Intranet technology, software applications such as Access, Excel, database reporting such as Crystal Reports. Meditech experience including NPR Report Writing as asset.
• Physical ability to perform the duties of the position.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka'pamux Nations and is home to 32 First Nations within the Fraser Salish region.
 
People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.
 
We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health's hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.
 
Together, we are the heart of health care.
 
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Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.