Customer Experience

Location: Dorval, Quebec

Employment Type: Full-time, On-site

Hours: Monday to Friday, Full-time

Start Date: January 2026

Join the Movement That Keeps Cities Clean

Every time a street sweeper rolls through a city, it's doing more than cleaning roads - it's protecting waterways, improving air quality, and creating cleaner, safer communities. At
Sweeper Parts Sales
, we're proud to be part of that mission. We design and distribute the parts that keep these machines - and the cities they serve - running.

We're a small but growing team driven by innovation, technical expertise, and a belief that what we do matters. Our work supports the people who keep the world's streets, airports, and ports clean and safe. 
For over 17 years
, we've proudly supported the sweeping industry - helping fleets across North America stay on the road and cities stay clean. Now, we're looking for a passionate, motivated individual to help us tell that story, connect with our customers, and strengthen the movement for cleaner cities.

About the Role

As our
Customer Experience & Marketing Coordinator
, you'll be at the intersection of technology, communication, and customer connection. You'll help shape how we present ourselves online, measure how our marketing turns into action, and support our customers - the fleet managers, public works teams, and contractors who rely on us to keep their sweepers moving.

If you're someone who thrives on variety, loves using data to tell a story, and takes pride in delivering exceptional customer experiences, you'll feel right at home here.

Your Responsibilities

Website & Digital Marketing

• Collaborate with our web team to keep our site running smoothly.
• Manage plugins, payments, and updates for our e-commerce platform.
• Improve product listings and website content to better serve our customers.
• Optimize SEO and track how visitors convert into requests and sales.
• Analyze marketing performance data to guide strategy and report results.
• Collect and review customer feedback to continuously improve our online experience.

Marketing & Outreach

• Plan and execute marketing campaigns that highlight our products and purpose.
• Research new customer opportunities and market trends.
• Perform outreach (calls, emails) with professionalism and authenticity.
• Manage customer retention efforts through CRM tools and follow-up campaigns.
• Build our brand presence through social media, blog content, and digital storytelling.

Customer Experience & Operations

• Follow up on quotes and requests with precision and care.
• Support our service team during busy periods - because teamwork matters.
• Track customer satisfaction and performance metrics to identify opportunities for growth.
• Contribute to our positive team culture by organizing small promotions and community-building initiatives.

Your Skills & Background

• Confident and professional communicator - comfortable reaching out to customers and prospects via 
  cold-call & cold-email
  .
• Post secondary education in relevant field (communications, marketing , digital marketing, etc.) (strong asset).
• Background in customer service or sales (asset).
• Experience with marketing coordination, CRM systems, or e-commerce platforms (preferred).
• Fluent in English and French (written and verbal).
• Analytical thinker with a passion for using data to improve results.
• Organized, proactive, and comfortable wearing multiple hats.
• Basic knowledge of SEO, Google Analytics, or digital marketing tools.
• Willingness to jump in where needed - from marketing to shipping support.

What You'll Gain

• Purpose: Be part of something bigger - helping cities around the world stay clean and sustainable.
• Growth: Receive hands-on training, mentorship, and space to expand your skills.
• Stability: Full-time hours, no weekends, and a supportive work environment.
• Variety: Every day is different - from creative marketing to direct customer impact.
• Benefits: Competitive compensation and a comprehensive group benefits plan.

Join us and help power the unseen heroes that keep our world's streets clean.

Be part of the movement - where every detail, every customer call, every campaign contributes to a cleaner, brighter world.

Apply today and help drive the future of street sweeper innovation.