Accounts Receivable Specialist

At Trackforce, we are transforming how physical security operations are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection.
We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact.
Role Overview We are seeking a highly motivated and detail-oriented Accounts Receivable Specialist to support and optimize our end-to-end AR processes, including billing, cash application, collections, and account reconciliations. The ideal candidate will be confident handling complex AR issues, comfortable working across multiple departments, and capable of ensuring accuracy and efficiency in all financial transactions. This role supports customers across Canada, US, and EMEA - therefore strong communication skills, including French, are essential. The candidate will work closely with Sales, Customer Success, the AR Manager, and the Shared Services Director to ensure timely and accurate billing, healthy cash flow, and compliance with audit requirements. Key Responsibilities

• Strong understanding of full-cycle Accounts Receivable processes (billing, cash application, collections, reconciliations).
• Excellent interpersonal and communication skills, including the ability to communicate with customers and internal stakeholders.
• Ability to read Statements of Work (SOWs), contracts, and service agreements for accurate billing setup.
• Proficiency with subscription billing modules and ERP/financial systems.
• Strong problem-solving abilities and comfort handling complex or escalated AR issues.
• High attention to detail, accuracy, and organizational skills.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Proficiency in French (required) for supporting Canada and EMEA customers.
• Ability to collaborate effectively with Sales and Customer Success teams.
• Ability to support all audit requests for quarterly and yearly
• Cash application daily using multiple banks and currencies
• Support audit requests monthly, quarterly and annually.
• Ability to process credit cards online 

Qualifications

• 3-7+ years of experience in Accounts Receivable, Billing, or a similar finance role.
• Experience with daily cash application and obtaining remittance information to meet audit standards.
• Proven experience in collections, including contacting customers, managing follow-ups, and scheduling calls with customers and Sales Representatives.
• Experience supporting monthly, quarterly, or annual audits.
• Hands-on experience reviewing projects and coordinating billing with cross-functional teams.
• Strong knowledge of financial controls and compliance requirements.
• Advanced Excel skills and familiarity with financial software/ERP systems.
• Bachelor's degree in Accounting, Finance, or a related field (preferred). 

Success Metrics

• Weekly account reviews will be performed to provide guidance when issues are identified but also to measure progress made on assigned portfolio.
• Reports are generated daily to identify action that needs to be take on new accounts, existing accounts or potentially cancelling accounts and completion of requests.
• Ability post cash received daily and reconcile to ensure that payments posted match to the bank reconciliation performed daily

Working at Trackforce
At Trackforce, we operate in a hybrid model of work, offering flexibility to balance in‑office collaboration with remote work. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software.
Planned office relocation (April) near McGill University in Montreal, offering a more central and accessible workspace.   Benefits We Offer · Hybrid and flexible work model · Three weeks of vacation starting in your first year · Paid sick days & family obligation days · Comprehensive health & dental coverage from Day 1 · /7 telemedicine access · Mental health & wellness support · Life insurance, AD&D, long term‑ disability & critical illness coverage · RRSP & DPSP with employer matching · Employee referral bonus · Paid volunteer day & recognition programs   #LI-Hybrid
At Trackforce, we are committed to providing an inclusive, respectful, and discrimination‑free workplace. We do not tolerate discrimination or harassment of any kind and make employment decisions based on qualifications, merit, and business needs. We proudly comply with local employment laws and are an equal opportunity employer in all locations where we operate.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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