Key Account Manager, Rare Diseases

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ROLE OBJECTIVE

The Key Account Manager (KAM) is the liaison between Takeda and treatment centers within their designated territory and will act as the Ambassador for Takeda brand, vision, and values.  

This highly motivated individual will represent Takeda and grow key accounts in their territory for Takeda's Hereditary Angioedema and Immunology (immune globulin) therapies, with a focus on physicians who utilize these therapies (immunology, hematology, neurology).    Territory will encompass the Greater Toronto Area/Southwest Ontario.  

KEY ACCOUNTABILITIES

Therapeutic Area and Product Specialist

• Execute strategy and key account tactics to drive Takeda performance, including product and therapeutic education for prescribers and stakeholders.

• Maintain up-to-date knowledge of relevant therapies and competitors.

• Deliver in-service training on disease state and Takeda therapies to key stakeholders.

• Utilize AI-powered tools and digital platforms to boost engagement, automate reporting, streamline information, and generate actionable analytics.

Key Account Management

• Manage key accounts and build strong relationships with KOLs, physicians, nurses, and transfusion services.

• Develop strategic key account plans to strengthen partnerships and maximize account potential.

• Leverage AI-powered virtual engagement platforms for timely, compliant, and personalized remote interactions with KOLs/HCPs on therapies and disease states.

Commercial Excellence

• Achieve sales and business objectives in the assigned territory.

• Identify new opportunities to meet unique account needs, establishing Takeda as a trusted partner.

• Track and report KPIs and performance metrics.

• Use CRM to prioritize objectives based on segmentation, strategy, and past interactions.

• Utilize digital dashboards and analytics to monitor engagement, identify trends, and optimize territory planning.

Communication & Cross-Functional Collaboration

• Collaborate with cross-functional team to ensure alignment in objectives and coordination of activities with accounts and external stakeholders.

• Identify and raise relevant issues and propose solutions through appropriate channels.

• Conduct market surveillance and communicate to key internal stakeholders; in-field intelligence on customer insights, external stakeholder activities and trends.

SKILLS and LEADERSHIP CAPABILITIES

• Highly motivated, self-directed, collaborative and results driven individual with a proven track record of successful key account management in the biotechnology/pharmaceutical space

• Strong collaboration and success working within teams

• Strong verbal, influencing, presentation and written communication skills

Job Requirements

• Bachelor's degree or equivalent; graduate degree an asset

• 5+ years of sales/key account management experience to healthcare professionals in the pharmaceutical, biotech, device, specialty or healthcare industry

• Relevant background in any of the following areas an asset: neurology, hematology, immunology, rare disease.

• Demonstrated growth and learning mindset, including courage to implement innovative approaches and the agility to adapt to drive success

• Demonstrated proficiency with CRM, data analytics, and AI-powered productivity tools (e.g., Microsoft Copilot, Salesforce, Power BI).

• Ability to quickly adopt new digital platforms and translate analytics into actionable insights.

• Track record of combining technology-driven insights with advanced interpersonal and relationship-building skills.

• Experience with virtual engagement platforms and digital collaboration tools to maintain high-impact remote interactions

• Familiarity with AI-based CRM systems and insight capture platforms to streamline documentation and enhance strategic account planning.

• Pharmaceutical product launch experience is an asset

• Willingness and ability to travel within territory, including overnight travel (~30%)

• Preference to candidates based in GTA region

Takeda Canada encourages applications from all qualified candidates. In accordance with our accommodation policies and applicable provincial accessibility legislation, please advise us if you need accommodation in order to participate in the recruitment process. Any information you provide relating to accommodation will be addressed confidentially.