Help Desk Specialist

4 days ago

Toronto, Ontario, Canada ProxyLink Full time $60,000 - $90,000 per year

About ProxyLink

At ProxyLink, we specialize in building meaningful connections between exceptional talent and leading employers across Canada. As a trusted recruitment partner, our mission is to create impactful career matches by combining innovative hiring strategies with a personalized, people-first approach. We're driven by the belief that investing in people today builds a stronger workforce for tomorrow.

We are seeking a motivated IT professional to join our team in a hybrid role that blends Helpdesk Specialist responsibilities. This is an excellent opportunity for someone who is eager to develop their technical expertise, expand their knowledge of enterprise IT systems, and gain exposure to a wide range of infrastructure technologies.

The ideal candidate is someone who enjoys solving problems, has a strong interest in networking and systems administration, and thrives in a fast-paced environment. While this is not a programming role, you will gain hands-on experience across multiple technologies, supporting both end users and backend infrastructure.

You will be working closely with employees at every level of the organization from front-line staff to senior leadership providing reliable support, ensuring IT security, and contributing to the smooth operation of critical business systems.

Key Responsibilities

  • Deliver advanced end-user support, including troubleshooting Windows 11, Microsoft Office 2019/365, and related applications.
  • Provide backend support for networking and infrastructure technologies, including Cisco switches, WAN optimizers, VMware, firewalls, wireless solutions, and virtualization platforms.
  • Monitor, maintain, and improve the security and stability of IT infrastructure.
  • Install, configure, and maintain software, hardware, and networking equipment.
  • Manage user accounts, workstation setups, and access controls across multiple locations.
  • Document processes, solutions, and known issues to enhance team efficiency and knowledge sharing.
  • Collaborate with senior IT staff to escalate complex issues and take part in larger infrastructure projects.
  • Support continuous improvement initiatives to streamline IT services and enhance the end-user experience.

Who You Are

  • Experienced in providing IT support in a team-oriented environment, ideally within a mid-sized organization with a large user base (400+ users).
  • Familiar with a wide range of enterprise technologies, including but not limited to Windows OS, networking equipment, virtualization platforms, and security tools.
  • Strong communicator with excellent problem-solving skills and a customer-first mindset.
  • Able to manage multiple tasks effectively, balancing user support with backend administration responsibilities.
  • Post-secondary education in Information Technology, Computer Science, or a related field
    OR
    equivalent hands-on experience in a technical support or systems role.
  • Eagerness to learn new technologies and grow into more advanced systems or network administration responsibilities.

If you're interested in this opportunity, please submit your resume. Should your qualifications align with our requirements, a member of our team will be in touch with you to discuss next steps.

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