IT Service Desk Analyst

IT Service Desk Analyst - Toronto, ON
CBI Health is Canada's leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients' lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join the new CBI Health and find where your better begins.

About This Opportunity
The Service Desk Analyst is responsible for maintaining the integrity of the company's IT systems while providing user support services. This role contributes to the continual operation of our clinics and offices. This role provides day to day support to internal clients while working with other business units executing on projects to better the business.

This is a hybrid position requiring at least two days per week in office.

Take an inside look at what you'll do each day

• Participate in phone queue support
• Liaise with the Team Lead/Manager to identify barriers to FCR
• Fulfill requests, respond to incidents and manage assets, including assigning, reassigning and decommissioning

Here's What You'll Need To Be Successful

• 2-3 years of experience in an IT service desk role
• Strong technical or governance and compliance understanding
• A bachelor's degree, college degree or equivalent experience in technology or a related field preferred
• ITIL V4 Foundation certification
• Excellent verbal and written communications, interpersonal skills and political acuity
• The ability to work in both English and French is preferred but not mandatory

What CBI Health Offers You

• Continuous learning and skills development, including management opportunities
• Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
• Flexible hours, which allow work-life balance and focus on quality of life

About Us
For millions of Canadians, CBI Health is where better begins. We are Canada's leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients' lives and help shape healthcare for the better. Learn more at

CBI Health is proud to be recognized by Deloitte as one of
Canada's Best Managed Companies
for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives
that help us innovate and provide the best possible care to our clients.
We are committed to fostering a positive experience for all Indigenous applicants whether you're First Nations (status or non-status), Inuit or Metis and
welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.