Service Desk

1 week ago

Toronto, Ontario, Canada Compugen Inc Full time $45,000 - $85,000 per year

Job Title

Service Desk - Contract

Vacancy No

VN8907

Company Name

Compugen Inc

Work Location

Toronto, ON

Pay Range / Rémunération

To be discussed during the recruitment process

Pipeline Posting

No

Job Details

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:

Onsite Service Desk

Key Responsibilities:
  • Providing excellent customer service and demonstrating exceptional organizational, interpersonal, oral and written communication skills
  • Responds, assesses, records, and monitors Incident tickets based on Service Level Agreements. Maintains history of service ticket records and related problem documentation using ServiceNow. Collecting information regarding incidents using thorough diagnostic procedures including researching on the internet, interviewing and/or connecting remotely to end users
  • Workstation configuration and support of desktop PCs, Windows 10/11 operating system, Microsoft Office Suite & Office 365; and applications; Experience with Service Desk applications such as Service Now is preferred.
  • Knowledge in the ITIL Incident, Problem, Request, Asset and Change Management Process is considered an asset.
  • Technologies and issues encountered in desktop installation and use.
  • Configuring, testing, distributing, maintaining and troubleshooting desktop/laptop equipment, smartphones, printers, software and peripherals via SCCM.
  • Ensuring all asset and inventory records for laptops, desktops, printers and other end user devices are updated accurately in our Service Management tool
  • Experience troubleshooting VOIP devices such as Cisco, Polycom, Crestron is an asset.
  • Knowledge of Mobile Device Management technologies (AirWatch, Microsoft Intune) is an asset.
Skills & Qualifications:
  • A college or University education within Electronics or Computer Science or in progress of obtaining
  • Two years of experience with end user support over the phone or in person including applications, hardware, and connectivity troubleshooting
  • Strong written and verbal communication skills
  • Exceptional in-person customer service skills
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

LI-RI1
ITR
CompugenITR

  • Manager, Service Desk

    4 days ago

    Toronto, Ontario, Canada Torys LLP Full time $120,000 - $180,000 per year

    The Manager, Service Desk is responsible for overseeing daily operations and team performance within the Service Desk and IT Operations environment. This role combines technical expertise with leadership responsibilities to ensure high-quality support services and team engagement.Oversee scheduling and work allocation for Service Desk and IT Operations teams...

  • Manager, Service Desk

    6 days ago

    Toronto, Ontario, Canada Torys LLP Full time $80,000 - $120,000 per year

    Position OverviewThe Manager, Service Desk is responsible for overseeing daily operations and team performance within the Service Desk and IT Operations environment. This role combines technical expertise with leadership responsibilities to ensure high-quality support services and team engagement. Key AccountabilitiesOversee scheduling and work allocation...

  • IT Service Desk Analyst

    20 hours ago

    Toronto, Ontario, Canada CBI Health Full time $60,000 - $80,000 per year

    IT Service Desk Analyst - Toronto, ONCBI Health is Canada's leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients' lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and...

  • IT Service Desk Analyst

    2 weeks ago

    Toronto, Ontario, Canada SS&C Technologies Full time $60,000 - $120,000 per year

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...

  • Service Desk Analyst

    2 weeks ago

    Toronto, Ontario, Canada CI Financial Full time $40,000 - $80,000 per year

    DescriptionAt CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.The...

  • Service Desk Optimization Lead

    1 week ago

    Toronto, Ontario, Canada Lindt & Sprüngli Full time $80,000 - $120,000 per year

    Job DescriptionThe Service Desk Optimization Lead is responsible for overseeing the efficient triage and assignment of IT service tickets to ensure timely resolution and adherence to service level objectives. This role requires a detail-oriented and process-driven individual who can monitor ticket queues, enforce escalation protocols, and collaborate closely...

  • Bilingual Service Desk Support Analyst

    16 hours ago

    Toronto, Ontario, Canada CDW Canada Full time $54,000 - $79,400 per year

    DescriptionAt CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who...

  • Service Desk Agent

    6 days ago

    Toronto, Ontario, Canada Jonas Software Full time $50,000 - $60,000 per year

    Job Description: The CompanyLeonardo is a Toronto-based team serving the global hospitality industry. We're a team of passionate experts, making content management easier for hotels, brands, and travel channels. We believe that reliable, powerful technology creates better travel experiences.We're also a proud member of Jonas Hospitality, a family of hotel...

  • IT Service Desk Lead

    2 weeks ago

    Toronto, Ontario, Canada Empire Life Full time $80,000 - $120,000 per year

    IT Service Desk LeadLocation: Hybrid - TorontoAre you ready to take on a pivotal role that blends technical expertise with high-level administrative support? We're looking for a dynamic and proactiveIT Service Desk Leadto join our Downtown Toronto office. In this critical position, you'll be the go-to person for ensuring smooth operations in a hybrid and...

  • Front Desk Concierge

    6 days ago

    Toronto, Ontario, Canada KSL Security Full time $42,000 - $72,000 per year

    Job SummaryWe are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks...