Business Application Specialist

Job Description
What is the Opportunity?
RBC Wealth Management Canada is looking for a Business Application Specialist (BAS) to join the Training & Development department. The ideal candidate will play a key role in providing one-on-one and team training to RBC Phillips, Hager & North Investment Counsel (PH&N IC) branch teams. In helping them perform at their best, you will be essential in delivering application-based training, sharing best practices and consistently supporting them with the tools and resources needed to increase efficiency and identify opportunities.

Alongside a diverse, nation-wide team, you will have the opportunity to build trust and rapport with branch teams across RBC Wealth Management Canada via training sessions, to help position Training & Development as a reliable partner to the field.

What will you do?

• Deliver personalized technology training and coaching in-person and virtually to an assigned portfolio of branches for account administration, portfolio management, trading, client relationship management, wealth management, and business development.
• Conduct effective discovery to understand IC/Management team's needs, challenges and workflows , and adoption gaps where technology can improve efficiency and client outcomes.
• Handle questions, objections, and challenges through effective problem-solving and application expertise, reinforcing best practices and correct system usage.
• Proactively offer tailored training recommendations based on available training & adoption data and specific areas of branch focus aligned to branch priorities and business goals.
• Encourage adoption of new tools and processes, supporting the firm in realizing long-term value and a strong return on technology investments.
• Deliver monthly thought-leadership branch presentations both in-person and virtually, showcasing applications processes and features to help IC teams realize key benefits for business success.

What do you need to succeed?
Must Have

• In-depth knowledge and understanding of the wealth management industry.
• In-branch experience with a strong understanding of business applications, processes, and tasks.
• Aptitude toward learning new software, ability to multitask and ability to demonstrate and present essential information in a concise way.
• Above average inter-personal skills, including the entrepreneurial perspectives of Investment Counsellors.

Nice to Have

• Strong public speaker; comfortable and able to clearly facilitate and deliver a message to a moderate sized group of peers.
• Experience in a training or coaching capacity, along with a consulting and problem-solving skill set.

What's in it for you?
The expected salary range for the above position is $67,000-$110,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs.

This position may be eligible to receive a discretionary/variable incentive payment.

RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high-performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills
Career Development, Coaching Others, Communication, Customer Knowledge, Effectiveness Measurement, Group Problem Solving, Product Knowledge, Professional Presentation, Results-Oriented, Sales Activities, Sales Channels, Training and Development, Training Needs Analysis (TNA), Workforce Development

Additional Job Details
Address:
VANCOUVER MAIN BRANCH (B), 1055 GEORGIA ST W:VANCOUVER

City:
Vancouver

Country:
Canada

Work hours/week:
37.5

Employment Type:
Full time

Platform:
WEALTH MANAGEMENT

Job Type:
Regular

Pay Type:
Salaried

Posted Date:

Application Deadline:

Note
:
Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I
*nclusion*
and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.