IT Technician

Role: IT Technician

Location: Montreal

Duration: 12 months

Bilingual (French and English)

We need IT Technician for our Win11 upgrade program.

The IT technician provides on-site and remote support to users. They ensure the proper functioning of the computer equipment and services supporting the plant's operations and collaborates with other IT teams and business users.

• The Desktop Support Technician is responsible for providing high-quality technical support to users in Windows 10 and 11 environments. This role involves efficiently troubleshooting issues, installing and configuring workstations, and managing deployment.
• Strong communication skills and a commitment to excellent customer service are essential.
• The candidate must work on-site 3 days per week and be bilingual (French and English).

Key Responsibilities:

• Provide Level 1 and Level 2 technical support for Windows 10 and 11 systems (diagnosis, troubleshooting, repair) to End-users and to onsite IT technician.
• Install, configure, and maintain workstations, peripherals, and office software.
• Use
  Microsoft Intune
  and
  SCCM
  for deployment, management, and updates of devices.
• Manage incidents and requests through the ticketing system.
• Document solutions and contribute to the internal knowledge base.
• Collaborate with IT teams to improve processes and enhance security.
• Deliver professional and courteous customer service, explaining technical solutions in user-friendly terms.

Skills and Qualifications:

• Strong problem-solving skills
  and ability to find solutions quickly.
• Proficiency in
  Windows 10 and 11
  environments.
• Practical knowledge of
  Microsoft Intune
  and
  SCCM
  .
• Basic understanding of networking (TCP/IP, VPN, Wi-Fi).
• Excellent communication skills and customer service orientation.
• Ability to work in a team and manage priorities effectively.
• Mandatory bilingualism: French and English.
• Asset: experience with Active Directory, M365, and cybersecurity tools.