Desktop / Field Support Specialist

4 days ago

Montreal, Quebec, Canada Enterprise Solutions Inc. Full time

Job Title: Desktop Support Technician / IT Support Analyst

Work Location: 100% Onsite from Day 1

Brampton (40), Calgary (10), Vancouver (8), Winnipeg (2), Montreal (10)

Job Summary:

We are seeking skilled Desktop Support Technicians to provide comprehensive hardware and software support to employees and incoming new hires. The ideal candidates must have
hands-on technical experience supporting both Windows and Mac environments
and demonstrate excellent customer service skills in a fast-paced, dynamic environment.

Key Responsibilities:

  • Image, configure, and install software on
    Windows and Apple (Mac/iMac) laptops and desktops
  • Provide
    remote and onsite support
    , including IMAC (Install, Move, Add, Change)
  • Troubleshoot post-deployment issues across
    Windows, macOS, and mobile devices
  • Printer installation, configuration, and break-fix support
  • Asset disposal, redeployment, reclaim, and spare parts management
  • Coordinate shipping, depot services, and hardware refresh activities
  • Data backup and data recovery coordination
  • Handle warranty and out-of-warranty repairs and replacements
  • Provide
    walk-up support
    and
    Executive (VIP) support
  • Audio/Video setup, troubleshooting, and health checks
  • Inventory and asset management, including asset tagging and system updates
  • Open, track, and resolve service requests and incidents to closure
  • Coordinate with external vendors and suppliers for dispatch and repairs
  • Collaborate with cross-functional teams for
    new hire onboarding
  • Maintain accurate hardware assignment records
  • Provide
    weekly inventory and asset movement reports
  • Ensure compliance with company standards, policies, and procedures

Required Skills & Qualifications:

  • 3–5 years of IT support experience
    with relevant technical training
  • Strong hands-on experience with
    Windows and macOS platforms
  • Experience imaging
    Windows 10 OS
  • Proficiency with
    Microsoft Office
    applications
  • Basic networking knowledge (TCP/IP, Ethernet, Windows Networking)
  • Network printer support experience (queues, servers, maintenance)
  • Experience in
    help desk or call center environments
  • Strong customer service, communication, and interpersonal skills
  • Excellent organizational skills with ability to manage multiple priorities
  • Ability to work extended hours or modified schedules when required
  • Ability to lift up to
    50 lbs
  • Valid driver's license
    and
    own car
    (mileage reimbursed as per policy)
  • MCP and/or
    A+ certification
    preferred
  • Strong aptitude for learning and teamwork

Additional Notes:

  • Role requires
    100% onsite presence from Day 1
  • Candidates
    must have hands-on experience supporting both Windows and Mac environments

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