Client Service Manager

We offer more than a job, we offer a career

• We support our employees to shape their career by encouraging continuing education and investing in training and development.
• We put our employees at the centre of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
• We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
• We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
• We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
• We recognize the importance of work life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a
Client Service Manager
for our Surety Team in our Vancouver or Langley Office
As a Client Service Manager - Surety Bonding, you will play a critical role in servicing a portfolio of construction and commercial surety clients, while also handling key administrative and operational tasks to ensure the smooth functioning of the department.

You will support producers and surety clients by managing bond requests, maintaining client files, preparing documentation, and coordinating with surety markets. You'll act as a key point of contact, ensuring responsive service and the delivery of value-added solutions to meet client needs.

If you are looking for a dynamic work environment, keep reading

Your day as a Client Service Manager

• Prepare, issue, and process various types of surety bonds (e.g., bid, performance, maintenance, and commercial bonds).
• Review and organize client information, including financial statements and bond applications.
• Track bond expiries, renewals, limits, and outstanding documentation.
• Maintain accurate and up-to-date client files in the brokerage management system.
• Liaise with surety underwriters and internal stakeholders to secure bond approvals and renewals.
• Respond to client inquiries and support producers and account managers with day-to-day servicing.
• Assist in the preparation of submissions and documentation for new and renewal business.
• Support contract review for bonding requirements as needed.
• Other special projects as required.

Our ideal candidate

• 3 to 5 years of experience in surety is ideal, or experience in other areas of insurance with a strong interest in surety bonding.
• Experience drafting or reviewing contracts or legal documents.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook); experience with a brokerage management system (e.g., EPIC, TAM) is desired.
• Ability to multitask and prioritize in a fast-paced, deadline-driven environment.
• Level 2 insurance license, or ability to obtain within a short period of time.
• A genuine interest in developing a long-term career in surety and growing within the industry is strongly valued.

The expected salary for this role ranges from $75,000 to $110,000. Annual salary will be determined by factors including prior experience, location, business segment, and relevance of the candidate's skills to the role.

Who We Are
Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,450 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Here at BFL our employees have the freedom to demonstrate their own creativity, leadership and entrepreneurship because we strongly believe in them. We are a national collaborative team that thrives in a fast-paced environment.

Office Information
Our Vancouver office is situated in Coal Harbour, half a block from the world renowned Seawall. Employees often enjoy activities along the Seawall during their lunch break with Stanley Park being close by. Our office is easily accessible for employees by car and public transit and there are bike storage lockers in our building.

Our Langley office is just off highway #1 by Walnut Grove. We are close to Maple Ridge and Pitt Meadows, connected by the Golden Ears Bridge.

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BFL CANADA is an equal opportunity employer.
We welcome and encourage applications from people with diverse abilities.
BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking and unique knowledge. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.