Current jobs related to Clinic Manager - Vancouver BC VJ S - New Tides Counselling and Wellness

Interested candidates, please send a resume and cover letter to to be considered. Candidates are also welcome and encouraged to send a short (5-10 minute) video capturing who they are as a person and clinician to support our team in determining potential applicants fit for our team culture.

Interview candidates will be expected to provide two recent references that capture candidate's skillset, experiences, potential, and personal qualities relevant to working in a group practice environment.

About New Tides

New Tides Counselling & Wellness is a medium-sized counselling practice in Kitsilano, Vancouver. Our work is focused on long-term, attachment-focused, embodied, and counselling that is trauma informed and neurodivergent affirming, with a holistic approach that honours body, mind, heart, spirit, and community.

We offer individual and relationship counselling, EMDR, as well as services such as yoga, expressive arts and community oriented events and workshops. We are a values-driven team committed to depth, sustainability, and thoughtful care — for both clients and clinicians.

New Tides operates out of a 10 unit space, including a studio/group space, with a thriving rental community residing in a portion of our offices.

We are so excited to have space on our team for a full time Clinic Manager who shares our values.

This role is perfect for someone eager to support the day-to-day operations of our clinic while maintaining a clinical caseload of 10–12 clients per week. We are looking for a unique individual to work with and support our wonderful, compassionate team. If you have a love of heart focused, embodied clinical work with a background in management, spreadsheets and systems (and potentially previous experience or an interest in marketing experience), then we would LOVE to hear from you.

This position blends the best of left and right brained work. Perhaps you've been a boss or even a business owner before but aren't wanting to shoulder the ongoing the risk, or juggle ALL the plates – OR perhaps you have a background in project / team management and are LOVING your clinical work but are looking to balance it in efforts to combat clinical burnout while still making a livable wage. Whatever your unique experience brings, we would be very interested in why this role might be the right next step for you.

This is a hybrid role, combining:

· Up to 20 hours per week of clinic management and operations

· Approximately 10–12 weekly clinical sessions as a Registered Clinical Counsellor

The Clinic Manager works closely with the Clinical Director, and involves overseeing our admin team and client care, while identifying operational issues, improving systems, and bringing forward recommendations to the Clinical Director and Clinical Coordinator. Creative planning, business strategies, financial decision-making, and the majority of clinical leadership remain with the Clinical Director, typically in consultation with the Clinical Coordinator.

This position is well-suited to someone who enjoys leadership and management, systems building and maintenance as well as the ability to notice roadblocks or issues while staying clinically and ethically grounded.

• 3-month probation period based on hourly pay

• Rate: Average of $90-100/ hour clinical work and $30–$40/hour managerial work, depending on experience

Potential to transition to employed position following probation:

• Salary range: $60,000–$80,000 annually

• Benefits and vacation pay included

· Flexible Work Options including the option to work from home and flexible hours throughout the day

Please note that this is a new and evolving position, which may involve trialing or discussing how the many facets of this role may or may not fit for you. Experience in all of the below tasks is not necessarily required for the ideal candidate.

Clinic Management

· Identify operational blocks, gaps, and inefficiencies while demonstrating initiative, proactivity and collaboration toward problem solving.

· Utilizes technology effectively to streamline clinical operations, liaise with clinicians, enhance the client experience, and support the overall functioning of the practice.

· Support implementation of schedules, workflows, and systems

· Contributes to strategic planning efforts by providing insights and data analysis to drive business development and expansion.

· Support processes such as navigating and documentation of any on site incidents

Clinic Operations

· Office management including ordering, stock, and space coordination

· Coordination of office rental showings and contracts as well as support of the rental community

· Organize and support internal social events, trainings, and team gatherings

· Support expense tracking, subscription and payroll

· Tracking and maintaining operational data organization and maintenance

Administrative Team Oversight

· Provide grounded, human-centred management and oversight to the administrative team.

· Step in to cover admin duties when team members are away

· Ensure clear communication between admin staff, clinicians, and leadership team

· Support initial and ongoing training as needed, maintain admin scheduling and oversee follow-up systems

Clinical Team Support

· Support clinician hiring processes and onboarding logistics

· Oversee and support internship program, including planning, coordinating and marketing intern led clinical groups and workshops

· Support clinicians with internal accountability systems and feedback from clients and the leadership/admin team. This role has the potential to evolve into co-leading and eventually facilitating leadership check ins with the clinical team, in order to review role/responsibility execution and address performance issues in order to support client care, clinician growth and team cohesiveness. These check ins would focus on operational input, alongside client care feedback, retention rates and more.

· Foster open communication channels within the clinical team, promoting transparency, accountability, and constructive feedback from a framework of compassionate, and humanistic leadership.

· Works with the Clinical Director and Clinical Coordinator to facilitate and empower clinical team members to work as a team and deliver exceptional client care in alignment with business values, goals and growth potential.

· Demonstrates initiative to stay current with developments and innovations in the mental health industry as a whole and in our clinic's specific areas of client care and service.

Marketing, Tech & Community Engagement

· Website updates and maintenance

· Social media and Facebook referral group engagement

· Basic marketing support and implementation

· Collaboration with the Leadership Team to develop strategies for promoting the practice's services, increasing visibility, and attracting new clients.

· Partners with the Clinical Director to develop and nurture strategic community partnerships.

Required Qualifications

· Registered Clinical Counsellor (RCC) in good standing with the BCACC

· Minimum 3 years of post-registration clinical experience

· Training in trauma focused, bottom up modalities

· Ability to maintain a caseload of 10–12 clients per week

· Experience in leadership, clinic operations, project management, or team coordination.

· Neurodivergent-affirming practices and marketing experience is an asset.

· Ensures adherence to regulatory requirements, ethical standards, and best practices in mental health therapy, maintaining a commitment to quality and integrity.

This Role is Ideal for Someone Who Has:

· Excellent communication skills with high emotional intelligence and compassion. You are someone who has a warm, caring way of relating, with the ability to communicate clearly, set expectations and engage in difficult conversations.

· High Level of Organizational and Observational Skills: You are someone who is extremely organized, detail-oriented, and able to juggle multiple tasks and systems at the same time, with the ability to identify problems and follow through with thoughtful solutions in a collaborative environment.

· Intuitive Understanding & Critical Thinking: If you're good at reading between the lines and understanding what others might be needing or wanting, you'll fit right in. This includes holding a high level overview of how our systems and teams work and picking up on nuanced issues, errors, challenges and miscommunications.

· Self Awareness & Feedback Reception Skills, as well as the desire to seek growth and improvement on an ongoing basis: We value feedback and need someone who can take it in stride and use it to improve—there will be lots of it You are someone that welcomes being held accountable for the results you are responsible for.

· Transparency, Self-Motivation & Collaboration: You should be self-driven, balancing independent problem-solving with knowing when to reach out for support and clarification. The training period for this position involves learning to think like our clinical director while adding in your own experience and frame. This will involve comfort with process-oriented conversations. We welcome humanness and have a high value of transparency around moments (and phases) of trial and error.

· Technical Skills: You're good at understanding tech with a learning curve Experience with Jane App and/or Click Up would be helpful, and if you've also got experience with marketing, Squarespace, or social media, that's a bonus as well.

· High Levels of Integrity and Alignment with Our Values

· You are excited by clinical work and mundane tasks like website updates and spreadsheets

Values:

· Commitment, reliability and open communication

· Openness to learn from each other

· A deep respect for the human experience

· A balance of independence and interdependence

· Transparency, self responsibility and kindness, both within our interactions with clients and each other

· A desire to connect with other counsellors and co-create a community of holistic, mind-body focused counsellors and practitioners

Why Join New Tides?

· Balance clinical work with leadership and operations management

· Supportive Team: Work with a dedicated group of professionals who value collaboration, client care, clinician experience and being human

· Impactful Work: Play a foundational role in shaping sustainable systems that support clinicians and clients while working closely with engaged, innovative and caring leadership

· If you're excited about the chance to contribute to a meaningful mission in a fast paced and supportive environment, we'd love to hear from you

Please view our website at to learn more about us.

Interested candidates, please send a resume and cover letter to Candidates are also welcome and encouraged to send a short (5-10 minute) video capturing who they are as a person and clinician to support our team in determining potential applicants fit for our team culture.

Interview candidates will be expected to provide two recent references that capture candidate's skillset, experiences, potential, and personal qualities relevant to working in a group practice environment.

Job Types: Full-time, Permanent

Pay: $30.00-$100.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Dental care
• Extended health care

Application question(s):

• Have you sent a cover letter?

Experience:

• Counselling: 3 years (required)

Licence/Certification:

• Licence as an RCC or CCC (preferred)

Location:

• Vancouver, BC V6J 4S6 (required)

Work Location: Hybrid remote in Vancouver, BC V6J 4S6