Senior Decision Support Analyst

We are looking for a 
Senior Decision Support Analyst
 to work with our 
Decision Support
 Department to help us continue in our mission to serve our community with 
Kindness, Accountability, Respect, and Teamwork.

Reporting to the Manager, Decision Support, the Senior Decision Support Analyst plays a pivotal role in advancing Headwaters' vision of leveraging data for operational excellence and improved patient outcomes. This role provides advanced analytical expertise to support evidence-based decision-making across clinical and administrative areas.

Position Responsibilities:

Data Analysis & Reporting

• Collect, analyze, and interpret clinical and operational data from multiple sources.
• Develop dashboards and reports for senior leadership, program managers and others as required with statistical and quantitative support.
• Conduct data quality investigations and engage in continuous data quality improvements.
• Ensure data integrity and compliance with provincial standards.
• Support reporting to various with external stakeholders (e.g., Ontario Ministry of Health, OH, CIHI) for data submission, reconciliation, and performance improvement

Performance Measurement

• Design and monitor KPIs for clinical and corporate programs.
• Support quality improvement initiatives through actionable insights.

Resource Planning & Evaluation

• Provide analytic support for planning, evaluation and forecasting.
• Model scenarios to optimize resource utilization and improve efficiency.

Decision Support Systems

• Develop, maintain and enhance data manipulation and reporting tools (Power BI, SQL-based reporting).
• Automate recurring reports and enable self-service analytics.
• Support data governance & analytics framework

Collaboration, Training & Leadership

• Partner with Clinical & non-Clinical Programs, and Senior Leadership.
• Train staff and end-users on new data systems, dashboards, and reporting tools.
• Mentor junior analysts and contribute to a high-performing team.

Continuous Learning & Improvement

• Commit to, and actively work to remain knowledgeable and up to date in the assigned field.
• Challenge the status quo and recommend innovative ways to improve reporting process efficiency and quality.
• Promotes an environment that encourages and supports change using change management theory

Privacy & Security

• Ensure compliance with privacy legislation (PHIPA, PIPEDA) and organizational data governance policies.
• All employees of Headwaters Health Care Centre (HHCC) are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by HHCC.
• Performs other related duties as assigned.

Qualifications:

• Education & TrainingAn Undergraduate degree in Medical Informatics, Health informatics, Statistics, Mathematics, Engineering, or a related discipline.
• Certified Health Information Management Professional with CHIMA and member in good standing an asset.
• Project Management (PMP) considered an asset.

Experience

• 3–5 years in decision support or healthcare analytics.
• Experience with the Canadian Institute for Health Information (DAD, NACRS, NRS, CCRS) or other large healthcare datasets (e.g., Wait Times).
• Knowledge and/or experience with Meditech is an asset.

Technical Skills

• Strong data visualization and presentation skills.
• Strong knowledge of database querying (e.g., SQL), programming (e.g., Python and/or R), and visualization tools (e.g., Power BI).
• Data Quality Improvement methodology knowledge is required.
• Knowledge in machine learning, predictive and advanced analytics is preferred.
• Proficient use of the MS Office suite (specifically Word, Excel, and PowerPoint).

Core Competencies

• Excellent analytical and critical thinking skills, with strong attention to details.
• Strong communication, interpersonal/collaboration and relationship building skills
• A willingness to tackle complex challenges as well as routine maintenance and administrative tasks.
• Being self-motivated and able to work independently with minimal supervision.
• The ability to multi-task within a fast-paced environment with evolving priorities
• Adhering to confidentiality and privacy requirements for sensitive information.
• Excellent attendance and discipline free record required.

Hours of Work:
 37.5 hours per week

Hiring Salary Range:
 Compensation is commensurate with experience.