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Production Support Analyst
1 month ago
Overview Join the IT Operations Practice at FDM Group as a Production Support Analyst. You will join our IT Operations Team to ensure the security and resilience of our clients’ IT estates, supporting business-critical horizontal and vertical responsibilities, and specialist areas such as infrastructure and networking. This Practice involves working on client assignments to support on-premises, hybrid, and cloud infrastructures. You will contribute to incident management, lead technology change or transformation, and help enhance system reliability through continuous integration and automated deployments, enabling long-term operational success for our clients. Responsibilities Provide production and application support across client environments (on-premises, hybrid, and cloud). Contribute to incident management and lead technology change or transformation initiatives. Support system reliability through continuous integration and automated deployments. Facilitate long-term operational success for clients by working with cross-functional teams. About this role We welcome candidates from all degree backgrounds; no STEM experience required. Show us your passion for tech and we’ll show you the skills for success on your career journey. You’ll join FDM as a Consultant within our IT Operations Practice, starting with 6–12 weeks of practice-based learning. You will then deliver large-scale projects for clients across industries, potentially taking on roles such as Production and Application Support Analyst, DevOps Engineer, System and Network Administrator, or Site Reliability Engineer, with access to continuous upskilling and career development opportunities. Where ambition meets opportunity FDM seeks driven people from diverse backgrounds. Dedicated to your continuous growth, we offer a non-linear career journey with our Skills Lab helping guide you to the future you want. Your skill sets will grow, clients will value your increased expertise, and your career will thrive exponentially. About You Minimum Qualifications Excellent communication skills and proven ability to work in a team Demonstrable interest and desire to work in technology Able to commit to work for FDM for a minimum of two years as a Consultant following the initial training period Eligible to work in Canada Desirable Technical Qualifications While proficiency in the following areas is not required, familiarity with any of the below will be a significant asset: IT Service Management Agile Methodologies Operating Systems such as Linux and Windows Server Python Networking Database management with SQL Cloud technologies Information Security Infrastructure as Code (Terraform) Containerization (Docker) Please note all client assignments require hybrid working in client offices in, but not limited to, Toronto and Montreal. Benefits & Career Development Coaching, continuous support and access to upskilling throughout your entire FDM career Assignments with global companies and opportunities to work on exciting projects Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skill set within your field Potential to qualify for relocation support Comprehensive and competitive benefits package About FDM FDM is an award-winning global business and technology consultancy powering the people behind tech and innovation for over 30 years. We collaborate with world-leading companies to identify the expertise they need, exactly when they need it. We have helped successfully launch nearly 25,000 careers globally to date and are a trusted partner to over 300 companies worldwide. FDM has 4,000+ employees worldwide, with over 90 nationalities working together as a team. From our origins in Brighton, UK, FDM now has 18 centres located across North America, Europe and Asia-Pacific and is now on the FTSE4Good Index. Diversity, Equity and Inclusion FDM Group’s mission is to make tech and business careers accessible for everyone. Our diverse team of 90+ nationalities thrive on differences, fuels innovation through varied experiences, and celebrates shared successes. As an Equal Opportunity Employer and listed on the FTSE4Good Index, FDM ensures every qualified applicant, regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability or any other status protected by federal or provincial law, gets the chance they deserve. #J-18808-Ljbffr
