Receptionist & Administrative Assistant I – Labour Relations (Kelowna) MOVEUP-031-25

The BC Nurses' Union (BCNU) is a strong, dynamic voice for nurses and nursing in British Columbia, representing more than 50,000 members. BCNU provides collective agreement negotiation and support to its members, as well as professional and advocacy services in the field of research, clinical practice, leadership and education. As the voice of the nursing profession in the province, we advocate for nurses and patients to ensure safe, quality, public health care for all.
Job Title
Receptionist & Administrative Assistant I – Labour Relations (Kelowna Office)

Regular Full Time

Reporting To
Coordinator, LR

Posting #:
MOVEUP-031-30

Salary Grade
4 ($38.71 hourly / $70,452.20 annually)

Starting
January 2026

Posting Period
December 19, 2025 to January 5, 2026

Position Overview
Responsible for answering the main phone line, directing calls, assisting with visitors and members in the reception area, and for providing administrative support for Labour Relations, other Officers, and standing/ad hoc committees as required. This position is under general supervision and operates with independence. The incumbent receives new assignments in the form of verbal, written or email guidelines from a number of officers and other union staff, and is required to exercise initiative in the organization of their related duties.

Key Responsibilities
Operates the phone system.

• Answers incoming calls: determines the nature of the call and/or who the call should be directed to; refers calls and enquiries to designated staff; forwards messages to voicemail when staff are unavailable.
• Collaborates with reception in Burnaby.
• Maintains current knowledge of the organization in order to direct calls or resolve first level issues accurately.

Oversees the reception area.

• Greets union members, visitors, delivery people and the public at the reception counter; determines the nature of the visit; directs to the appropriate staff or location.
• Ensures visitors to the building are checked in and provided with visitor identification and wi-fi codes.
• Follows established protocols for serious incidents.
• Maintains confidentiality as required within the position.
• Operation, ordering and maintenance of coffee equipment and supplies.
• Assist with maintaining office supplies (ordering and stocking as needed)
• Follows assigned procedures for incoming packages using receiving software.
• Contacts local contractor as needed for maintenance issues in collaboration or direction from senior local staff.
• Provides access keys to appropriate contractors as required, maintaining a logbook of keys provided and secures keys at the end of every day.

Does keyboarding and related administrative work as assigned.

• Creates and maintains resource documents for reception and for staff.
• Inputs the daily calendar of events on the overhead information display boards using appropriate software.
• Sorts documents, labels, and assists in document preparation as workload for Labour Relations Assistants (float).
• Updates manuals for the department as required.
• Scans incoming mail materials for distribution to appropriate recipients.
• Distributes incoming e-faxes to appropriate recipients.

Provides administrative support to Labour Relations staff or committees as assigned.

• Drafts and prepares correspondence for signature. This may be routine, specialized, or confidential in nature.
• Sets up and distributes copies of meeting notices, agendas, and correspondence.
• Creates, develops, reviews, and provides grievance arbitration or advocacy reports.
• May perform research for cases in databases and on the internet.
• Works within the computerized network system. Uses technology for various applications, such as database management and word processing.

Handles inquiries and requests from members and staff.

• Makes and receives enquiries, takes and relays messages and information to a wide variety of contacts.
• Receives new assignments in the form of verbal, written, or email guidelines from officers and other union staff.
• Establishes own priorities within the framework of assignments received and resolves work assignment conflicts with team Coordinator. Deals with time sensitive issues effectively.

Maintains filing systems.

• Maintains up to date records of union functions, staff assignments, meetings, and grievance logs.

Coordinates scheduling, meetings, and travel.

• Arranges meetings, facility appointments, travel, and accommodation.

May be responsible for booking and coordinating meeting rooms, and submitting catering orders.
Qualifications
Performs other related duties as assigned.
The Successful Applicant Must Have

• A diploma or certificate in Business Administration or Applied Business Technology and three years of experience in an office environment or an equivalent combination of education, training, and experience.
• Current knowledge of standard office methods and procedures. Demonstrated ability to effectively utilize MS Office.
• Ability to manage correspondence and research information.
• Ability to create and document processes.
• Ability to format, filter, and index information.
• Ability to communicate effectively both verbally and in writing.
• Ability to organize work.
• Ability to problem solve.
• Ability to deal with others effectively.
• Ability to simultaneously listen and record minutes.
• Ability to type a minimum of 65 wpm.

Why work at BCNU?
BCNU speaks up and speaks out for safe, quality, public health care. We pride ourselves in providing protection, representation, and services to all members and in supporting our employees. Our organizational values are rooted in respect, integrity, and collaboration, guiding us in building a workplace culture where everyone feels they can bring their authentic selves to work. We recognize and prioritize cultural and psychological health and safety. As part of our dedication to equity and justice, we honour the Truth and Reconciliation Commission's calls to action and are actively engaged in advancing Indigenous-focused initiatives.

Benefits
We offer an inclusive workplace with a comprehensive range of benefits and resources to promote well-being, career growth and work-life balance. This includes but is not limited to:

• Competitive compensation and extended health and dental benefits package
• Municipal Pension Plan
• 4 weeks vacation entitlement to start
• Hybrid work environment
• Education and professional development opportunities

If you are seeking an opportunity to join a passionate and committed team, we'd like to hear from you

Please also reach out to us at to let us know of any accommodations you require through our application and selection process.