Veterinary Assistant and Receptionist

Downtown Veterinary Hospital in beautiful Victoria, BC is seeking a friendly, energetic, and compassionate Veterinary Assistant & Receptionist to join our innovative and dynamic team in a full-time capacity. If you love cats and dogs, and enjoy helping people – search no further

Our ideal candidate is a team player with excellent communication skills, who is detail oriented and thrives in a fast-paced environment while connecting with our team and clients through their love of pets.

We work collaboratively, so it's important that we identify someone with a cheerful and amiable disposition that shares our enthusiasm for convivial teamwork. We believe in work-life balance, laughter and fun while doing the dedicated work that we do. If you are looking for a progressive environment where each individual is heard, and recognized for their unique contributions, we'd love to talk.

Responsibilities:

· Provides exceptional client service and builds relationships with clients through service, respect, and professionalism.

· Contributes to smooth communication throughout a client's visit and seeks answers to any client questions or concerns.

· Routinely contributes to the cleanliness and organization of the practice, to ensure all guests leave with a lasting positive impression of the hospital.

· Greets, handles, and treats pets with kindness, compassion, patience and skill using Fear Free techniques. Nurtures an environment that makes them feel safe and secure.

· Efficiently and accurately performs clerical and reception duties, client and in-patient intake and discharge duties, schedules appointments, answers questions, and maintains front office and exam room flow.

· Efficiently, accurately, and safely performs animal handling and husbandry duties. Ensures hospitalized patients are comfortable, clean, exercised, and fed according to instructions.

· Frequently monitors all in-hospital patients and correctly records information relating to feeding schedules, appearance, or behavior. Immediately reports any changes to the correct person.

· Provides direct assistance to Technicians and general assistance throughout hospital with appointments, treatments, procedures, and surgeries.

· Reconciles and unpacks orders. Puts items away in correct locations.

Qualifications:

• Experience in the Veterinary industry preferred
• Strong communication and interpersonal skills required
• Ability to work in teams and thrive in a fast-paced environment
• Proven ability to build and nurture relationships at all levels
• An approach that is progressive, strategic, humble, and achievement oriented
• A love for animals

Benefits

We value our team members, and prove it by supporting your personal, financial, and professional growth through:

• A Competitive Wage rate
• A comprehensive Health Benefits package (100% of Medical, Dental, & Vision premiums paid), effective following successful completion of 3-month probationary period
• Professional Services coverage (chiropractor, massage therapist, physiotherapist, and more)
• Employee Assistance Program
• Paid Vacation time
• Paid Emergency Days
• Generous Veterinary Discounts (75% off services for your own pets, and an extended family and friends discount)
• Uniform Allowance

We are an equal opportunity employer and are committed to providing a respectful, inclusive, and diverse workplace.

Job Type: Full-time

Pay: $17.85-$25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Store discount
• Vision care
• Wellness program

Work Location: In person