Service Concierge

6 days ago

Calgary, Alberta, Canada Valentine Volvo Full time

Summary

Luxury Automotive Import Dealership requires a Service Concierge. This position is often designed to be a steppingstone to growing in the Service Department. You will often be the first person our service customer will see, so a warm greeting and smiling face along with a friendly demeanor is a must.

As a Service Concierge, you are a great listener and is a master at executing all the processes with due diligence and safety in mind. The Service Concierge has a keen eye for "the details" and strives to be a product knowledge expert ensuring you provide our customer with a personalized service experience.

You will also work with our tire storage staff to ensure we always have the right tires for today's appointments. You are also responsible for check in and out of the Loaner fleet. We will provide all the training and support for you to excel in this position with maximum efficiency. You are also responsible to uphold the dealerships' standards and values and as a team player.

The Details

Service Concierge experience

  • Meet and greet customers upon arrival/ maintain parking lot
  • Work with staff to ensure Valets are completed in a timely and professional manner
  • Use tools and training to maintain a high level of accuracy with incoming tires ensuring they match to appointments for the day
  • Determine progress of repair to ensure the Valet customer has the vehicle delivered back to them on time

Be detail oriented

  • Actively maintain the cleanliness of personal and team workspaces.
  • Maintain a high level of grooming, hygiene and professional appearance.
  • Ensure all documentation/paperwork is completed in an accurate and timely manner.
  • Ensure vehicles are parked in assigned areas, make sure they are locked and all keys are marked and put away correctly.

Commit to the Dealership Brand

  • Stay up-to-date on all dealership training requirements.
  • Understand and sell in-dealership manufacturer service promotions.
  • Be knowledgeable about new features, specials and updates.
  • Be a champion for delivering excellent service at all times.
  • Actively promote and develop new business.

Develop and maintain full knowledge about the Industry

  • Keep up to date with products, accessories, prices, and key features of major competitors.

Specific Skills

  • Excellent interpersonal skills with an upbeat and engaging attitude.
  • Customer relationship skills including listening and the ability to communicate effectively.
  • Problem solving and critical thinking skills.
  • Organized and pays attention to detail.
  • Flexible and open to change; take on special tasks as needed.
  • Ability to negotiate win-win scenario's for the customer.
  • Results oriented and accountable.
  • Ability to work independently or within a team.
  • Adaptable to work evening and weekend shifts as scheduled.
  • Class 5 drivers license with no demerits.
  • CDK, TSS, and Autopoint experience an asset.

Education & Experience

  • Minimum Grade 12 High School Diploma.
  • College certificate or additional courses would be an asset.
  • Adaptable to work evening and weekend shifts as scheduled.

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