Consultant, User Experience

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you'll be doing

You'll be joining CIBC's Enterprise AI Platforms & Solutions team. As a Consultant, User Experience, you'll design intuitive, human-centered experiences for our AI-powered products and internal copilots used across multiple lines of business. You'll partner with product managers, data scientists, engineers, and risk/compliance to translate complex AI capabilities into clear, trustworthy workflows that help employees get work done efficiently and safely. You'll lead projects end-to-end—defining experience strategy, crafting interaction patterns for AI (chat, copilots, agents), and contributing reusable patterns to our design system.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Design and deliver AI user experiences – Create end-to-end UX for AI features, including user flows, wireframes, interactive prototypes, and design specifications.

• Craft microcopy and system messaging – Develop prompts, disclosures, error handling, and safety/guardrail states to build trust and clarity.

• Lead AI research and usability initiatives – Plan and conduct research on trust calibration, mental models, explainability, and error recovery; run usability tests and heuristic reviews, translating insights into actionable design decisions.

• Prototype and experiment with AI concepts – Build interactive prototypes and simulate LLM behaviors for concept testing; collaborate with product and analytics to define and measure experiments and usability benchmarks.

• Embed human-in-the-loop, explainability, and safety practices – Design review steps, confidence indicators, explanations, and feedback loops to improve AI; ensure responsible AI, accessibility, privacy, security, and compliance standards.

• Collaborate across teams for delivery – Work closely with product, DS/ML, engineering, and risk teams to ensure feasibility, performance, and responsible use; present concepts to senior stakeholders and document decisions and acceptance criteria.

• Contribute to the AI design system – Evolve and maintain AI-specific patterns and components, such as chat, prompts, citations, agent controls, and feedback widgets; provide usage guidelines and content standards for consistency and scalability.

Who you are

• Experienced UX practitioner. You have 4–6 years designing software experiences; you've influenced decisions, set goals, and delivered artifacts with the right fidelity for the stage.

• AI-minded designer. 2+ years (preferred) designing AI/ML-powered features (e.g., chat/copilot, recommendations, or agent workflows), including explainability and feedback mechanisms. Familiarity with Jira/Confluence and Agile delivery practices.

• Research-informed. Comfortable planning studies, synthesizing insights, and translating them into design opportunities and measurable improvements.

• Systems- and data-aware. Able to reason about data flows, APIs, latency, guardrails, and how they impact UX; familiarity with concepts like prompting, RAG, and human-in-the-loop. Proficient in Figma (plus prototyping tools such as ProtoPie/Framer as an asset); strong interaction, content, and service design fundamentals.

• You have a Degree/diploma in Design, HCI, Computer Science, Information Studies, Cognitive Psychology, Business, or related field (or equivalent experience).

• Communicator and collaborator. Clear storyteller who builds consensus across disciplines and can present to senior leaders.

• Values matter to you. You bring your real self to work and you live our values—trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 16th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Accessibility Standards, Digital Content, Group Problem Solving, Leadership, Persona Creation, Researching, User Behavior, User Experience (UX), User Interface (UI) Design, Wireframing

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