Customer Service and Sales Associate

Classification: Full Time, Permanent 

Typical Schedule: 7:00 am - 5:00 pm

Primary Location:
Huntsville 

Wage Information: $50,000 - $70,000 per year based on qualifications and experience

Number of Positions: 1

Reason for Vacancy: Existing Position

Posting Closing Date: Tuesday, October 14, 2025

Join the Muskoka Lumber Team in Huntsville

Are you passionate about building materials and love helping people find the right solutions for their projects? Muskoka Lumber, a trusted supplier in the region, is looking for an enthusiastic and knowledgeable Customer Service and Sales Associate to join our Huntsville location.

In this fast-paced, hands-on role, your expertise in lumber and building products will help guide contractors, builders, and DIYers to success. We pride ourselves on delivering top-tier customer service, professional guidance, and a friendly, down-to-earth shopping experience.

Key Responsibilities:

As a Customer Service & Sales Associate at Muskoka Lumber, you'll be the face of our operation—ensuring every customer leaves satisfied and ready to build.

• Greet and assist customers with professionalism and enthusiasm
• Assist customers and provide advice on quantities and types of building materials needed
• Create and process accurate sales orders for fulfillment
• Handle in-person, phone, and email inquiries with efficiency and courtesy
• Troubleshoot concerns and escalate feedback to management where appropriate
• Conduct periodic inventory counts and help maintain accurate stock levels
• Restock shelves and merchandise products to ensure an organized shopping experience
• Maintain a clean, safe, and efficient work environment—yard and sales floor, as required
• Participate in all training opportunities and contribute to a supportive team culture
• Stay current with product knowledge and industry trends

What you bring:

At Muskoka Lumber, we value more than just experience—we're looking for someone who takes pride in their work, connects easily with customers, and isn't afraid to roll up their sleeves. If that sounds like you, you'll feel right at home here. Required skills, abilities and attributes:

• Strong customer service mindset with a friendly, professional approach
• Quick-thinking problem solver who stays composed in a fast-paced environment
• Experience with retail POS systems—Biz Track software familiarity is a strong asset
• Knowledge of lumber grades, building materials, and their applications
• Comfortable with technology, including email, phone systems, and day-to-day computer tasks
• Reliable and punctual, with a strong work ethic and hands-on attitude
• Excellent communication skills and a collaborative, team-first spirit
  

Why You'll Love Working with Us:

We know the value of hard work—and we make sure it's rewarded in ways that matter, both on the job and at home:

• No regularly scheduled weekend shifts – Enjoy your time off with a reliable Monday to Friday schedule
• Standard daytime hours – Predictable work hours that support a balanced lifestyle
• Enjoy work-life balance — Muskoka Lumber stores are closed on most (if not all) statutory holidays, giving you more time for family, rest, and personal pursuits.
• Holiday break – We close our stores over the Christmas season so you can spend time with family. Use your vacation days with no formal request needed.
• Staff discounts – Save on building materials and supplies with exclusive employee pricing
• Health & wellness benefits – Including comprehensive dental, vision, and life insurance coverage
• Supportive team culture – Friendly coworkers, hands-on training, and a leadership team that listens
• Room to grow – We love to promote from within and support you as your skills evolve
• Staff events & engagement activities – BBQs, team lunches, seasonal celebrations, giveaways and more to keep work fun and connected
• Regular wage reviews – We conduct routine pay assessments to ensure your compensation stays fair and competitive

Apply to this opportunity by 4:00 p.m. on Tuesday, October 14, 2025 with your cover letter and resume via our
website.

Muskoka Lumber is built on quality and ingrained craftsmanship, and we bring that same commitment to fairness and integrity in our hiring process. As an Equal Opportunity Employer, we personally review every application—never AI-driven—to ensure a transparent and thoughtful selection process. We welcome individuals from diverse backgrounds and provide accommodations upon request to support an inclusive recruitment process. For assistance, contact  or This job posting will be retained for three years
per Ontario employment regulations.