Front End Associate Part-Time

1 week ago

Huntsville, Ontario, Canada Home Depot Canada Full time

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview:

Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout process.

Key Responsibilities:

Ensures Customer Satisfaction

  • Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
  • Demonstrates knowledge of products and services and makes appropriate suggestions to meet the customers' needs.
  • Treats all customers and associates in a sincere, appreciative manner and minimizes the time in the checkout line, acknowledging waiting customers.
  • Promote and recommends services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.

Maintains Safety, Security and Shrink Mitigation

  • Follows all Safety and Loss Prevention policies and procedures.
  • Follows processes on the front-end designed to mitigate shrink and protect assets.

Competencies:

  • Communicates Effectively
  • Customer Focus

Skills:

  • Interpersonal skills
  • Cash Handling

Direct Manager/Direct Reports:

  • Front End Supervisor

Travel Requirements:

  • None

Physical Requirements:

  • Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:

  • Working within a flexible schedule that may include evening and weekends.
  • Warehouse environment that can be dusty and noisy.
  • Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education:

  • Highschool Diploma or Equivalent

Minimum Years of Work Experience:

  • 1 to 2 years Retail or Cash experience an asset

Minimum Leadership Experience:

  • NA

Certifications:

  • NA

Other Requirements/Assets:

  • NA

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