Customer Support Specialist

1 day ago

Kelowna, British Columbia, Canada SkyMail Solutions Inc. Full time

Overview

We are seeking a dedicated and personable Customer Specialist to join our team. This role is vital in providing exceptional customer service, supporting sales efforts, and ensuring client satisfaction. The ideal candidate will possess strong communication skills, be bilingual in English and Spanish, and have experience in data entry, analysis, and upselling. This position offers an engaging work environment where your ability to connect with customers and understand their needs will directly contribute to our company's success.

Responsibilities

  • Handle customer inquiries via phone, email, and chat with professionalism and courtesy
  • Provide accurate information about products and services, ensuring a positive customer experience
  • Conduct data entry to update customer records and transaction details efficiently
  • Perform analysis of customer interactions to identify opportunities for upselling and improved service
  • Assist in sales processes by promoting relevant products or services through effective upselling techniques
  • Maintain excellent phone etiquette and communication skills to foster trust and rapport with clients
  • Collaborate with team members to resolve customer issues promptly and effectively
  • Support multilingual communication needs by switching seamlessly between English and Spanish as required

Qualifications

  • Proven experience in customer service or related roles emphasizing communication skills
  • Bilingual proficiency in English and Spanish is highly preferred
  • Strong data entry skills with attention to detail and accuracy
  • Demonstrated analysis skills to interpret customer data for insights and opportunities
  • Experience in sales or upselling techniques is a plus
  • Excellent phone etiquette and interpersonal skills
  • Ability to communicate clearly and professionally across diverse audiences
  • Strong organizational skills with the ability to multitask effectively

Join our team as a Customer Specialist if you are passionate about delivering outstanding service, possess excellent communication abilities, and thrive in a dynamic environment focused on client satisfaction.

Job Types: Full-time, Part-time

Pay: $40,000.00-$60,000.00 per year

Expected hours: 40 per week

Benefits:

  • Dental care
  • Extended health care
  • Paid time off
  • Vision care

Work Location: In person

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