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Sales Support Specialist

6 days ago

Kelowna, British Columbia, Canada Smoothx Full time

Employment Type:
 Full-Time, In-Office

Salary:
 Starting at $51,000 per year + Commissions

About Smoothx

Smoothx is committed to delivering seamless technology solutions that empower businesses to work smarter, faster, and more collaboratively. As we continue to grow globally, we're expanding our Sales and Support operations - and we're looking for driven, relationship-focused individuals to join our team.

Role Overview

We're looking for a motivated 
Sales Support Specialist
 who thrives on building strong relationships, supporting team success, and contributing to business growth. In this role, you'll work closely with both our Sales and Support teams to streamline processes, assist with customer engagement, strengthen client relationships, and help us convert opportunities into long-term partnerships.

You will be a key connector between teams - ensuring customers feel supported, sales opportunities progress smoothly, and internal operations run efficiently.

Key Responsibilities

  • Support the Sales team with administrative tasks, proposal preparation, client follow-ups, and opportunity management.

  • Assist the Support team in coordinating customer communication, gathering information, and ensuring smooth onboarding for new clients.

  • Build and maintain strong relationships with prospects and existing customers.

  • Collaborate across departments to ensure customer needs are met and opportunities don't fall through the cracks.

  • Track, update, and maintain CRM data to keep sales pipelines accurate and up to date.

  • Work with leadership to identify opportunities to improve internal processes and customer experience.

  • Support marketing initiatives where needed (events, campaigns, outreach lists, etc.).

  • Contribute to achieving monthly and quarterly sales objectives by driving momentum and improving customer engagement.

What We're Looking For

  • Someone hungry, driven, and eager to grow with the business.

  • Excellent relationship-building and communication skills.

  • Strong organizational and time-management abilities.

  • A proactive self-starter who isn't afraid to take initiative.

  • Comfortable working in a fast-paced environment with shifting priorities.

  • Experience in customer service, sales support, or a similar role (preferred but not essential).

  • Tech-savvy and able to learn new systems quickly (experience with CRMs is a bonus).

  • A team player who thrives in collaborative environments.