Solutions Specialist

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

The CDW Solutions Specialist position is focused on supporting CDW Account Managers with technical pre-sales questions on a specific assigned vendor partner while conducting proactive activities to increase sales. Specialists will have direct day-to-day contact with CDW Account Managers and engagement with customers. The Specialist role is also responsible for educating Account Managers on the technologies and resources available to them for their assigned vendor partner.

What you'll do

• Collaborate and support sales team opportunities with expert technical knowledge.
• Pre-sales customer support ensuring prompt review in tight alignment with customer's requirements and portfolio of products.
• Support customers with licensing or product questions.
• Support SAs with technical development of customized solutions.
• Provide support to sales teams to enhance renewal rates.
• Collaborate with the Sales team by preparing renewal quotations, addressing customer concerns, and modifying proposals as necessary to ensure optimal solutions are presented to clients.
• Collaborate with the Partner and Product Management, Inside Sales and Field Sales teams to build out a go-to-market strategy, deliver value proposition and increase sales within target accounts.
• Collaborate with the Partner Management (PPM) team in creating messaging and promotions that directly align with the specific customer set that is being supported.
• Identify key individual decision-makers and customer targets and liaison with sales to uncover opportunities with customers.
• Build market awareness of CDW and our partner businesses through participation in local/regional industry events, organizations, and affiliations.
• Complete scorecards and KPIs identifying sales engagements and sales pipelines.
• Support the extensive partner (Cisco) product portfolio not limited to core products and business lines.

What you need to succeed - Must-have:

• College Professional Diploma, Bachelor's degree, or relevant work experience in IT technical roles, sales, or marketing.
• Demonstrated capacity to perform and learn within a fast-paced setting.
• Ability to establish relationships with colleagues, partners, and customers at CDW.
• Capability to collaborate effectively with contacts at CDW, OEMs, and clients.
• Skill in communicating complex technical concepts to audiences without technical backgrounds.
• Competence in tracking tasks and providing team updates on completed activities.
• Fundamental understanding of partner products and software licensing.
• Industry-level certification in Computer Networks (examples include Cisco Certified Network Associate – CCNA, Cisco Certified Network Professional – CCNP).

Nice-to-have:

• Experience with customer support, inside sales, field sales, or equivalent.
• Established record of successful quota-driven sales attainment.
• Established record of strong management-level communication (IT Manager or Director).
• Knowledge designing and working with different solutions.

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.