Dispatcher

Stephenson's Rental Services is a Canadian owned and operated success story and a trusted leader in the equipment rental industry. We don't just rent equipment – we fuel projects, power progress, and help our customers get the job done right. Proudly serving customers in Alberta, Ontario, and Quebec by way of our values: Respect, Passion, Simplicity, Progressive Thinking and a Family Focus, we're looking for hands-on and team-focused individuals who thrive in a fast-paced environment to join our family.

How you'll contribute

The Dispatcher is an existing vacancy that orchestrates the delivery and return of equipment within a dedicated geographic region. With a focus on safety and customer satisfaction, it's important to really listen, respond quickly, and show you care. We want every customer to have a good experience so we do our best to keep our delivery trucks on schedule and on time. Responsibilities include:

• Use our software and dispatch our truck fleet throughout a prescribed geographic region to various client and internal sites, fulfilling requests for Heavy/Medium Construction Equipment, Heating Equipment, and Scaffold/Temporary Fencing products.
• Use our Rental Management System to process delivery and pick up orders for clients and internal sites
• Communicate delayed orders, partial pick-up or equipment set-up with customers
• Assist in the daily productivity, compliance and driving safety using DSI and Samsara.
• Assist customers and employees to troubleshoot onsite logistics issues to maximize productivity.
• Ensure all trucks have accurate inventory counts, preventing stock-outs and maximizing efficiency
• Cultivate strong relationships across the organization and with our client partners by providing an excellent level of service
• Write and close contracts, invoice equipment pick-ups, and make outbound calls to our clients
• Summarize and report daily productivity to your supervisor
• Arrange fleet maintenance and service
• Adhere to and promote our Company Safety Policies, including wearing all required PPE
• Complete other administrative duties as assigned

Health and Safety will always be the number one priority at Stephenson's so every employee has the shared responsibility of keeping themselves and all others safe by following the Safety Commitments, PPE requirements and all SOPs and Policies as laid out by Stephenson's and governing laws.

Every Stephenson's employee has a duty to report any unsafe working conditions and ensuring that they and their co-workers at all levels of work are wearing their PPE and following our SOPs and policies.

What you bring to the table

• High School Diploma or equivalent.
• Valid G-Class Driver's License and clean abstract.
• Minimum 1 year experience in dispatching, office administration and/or Office Management. Preference given to candidates with experience in equipment rental services, construction, home improvement centers, or similar background
• Strong computer and MS Office proficiency. Prior experience using DSI and Axiom Rental Management or similar systems a bonus
• Exceptional communication and customer service skills, effectively able to deal with internal staff and clients with minimal supervision
• Able to multi-task and work effectively in a fast-paced team environment
• Basic technical and trouble shooting skills is an asset.

Why you'll love working here

• Safety is our #1 priority
• Competitive hourly wages with bonus opportunities
• Paid time off
• Fully company paid benefits including health, dental and vision care
• Life insurance and RRSP matching
• Annual uniform and PPE allowance
• Discounted gym membership and exclusive store discounts
• Internal training, career development, mentorship, and apprenticeship options
• A tight-knit team that treats you like family

We are thankful to all applicants, and we will reach out to those that qualify. While our applicant tracking system has AI capability, AI is not used to screen, assess, or select candidates.

Stephenson's Rental Services is an equal opportunity employer that values diversity and inclusion in the workplace. We encourage all qualified applicants to apply, including people with disabilities. Accommodations are available upon request throughout the selection process.