Dental Scheduling Coordinator

2 days ago

Oshawa, Ontario, Canada K Smiles Dental Care Full time

Are you someone who takes pride in doing things right, connecting with people, and staying organized—even when it's busy?

At K Smiles Dental Care, we don't just book appointments—we build trust, relieve stress, and help patients feel seen, heard, and cared for. We're looking for a Dental Scheduler who thrives in a high-paced environment, loves engaging with people, and wants more than just a job. We want someone who's hungry to grow, pays attention to detail, and leads with integrity.

If health and wellbeing matter to you—not just for patients, but in your own life—you'll feel at home here. We believe that taking care of others starts with taking care of ourselves and each other.

Your Role – The Voice of Patient Experience

You'll be the first point of contact for many of our patients. You'll help them feel confident about their care and clear about what to expect.

Your daily responsibilities include:

  • Making 80+ outbound calls/day to schedule appointments and follow-ups (checkups, cleanings, treatments).
  • Answering questions about services, availability, and policies with warmth and professionalism.
  • Verifying insurance info and assisting with treatment scheduling and financial options.
  • Managing the schedule to maximize efficiency for our doctors and team.
  • Maintaining accurate records and handling data entry with care and confidentiality (PIPEDA-compliant).
  • Collaborating with reception and clinical staff to ensure seamless patient flow.

Who You Are

You're not just looking for a role—you're looking for the right role. You take initiative, communicate clearly, and genuinely care about people.

  • 1+ years in a customer-facing role (dental, medical, call centre, hotel, etc.)
  • A natural people person who listens, explains clearly, and builds rapport quickly.
  • Fast on the keyboard (35+ WPM), organized, and tech-savvy.
  • Able to prioritize under pressure, solve problems, and stay calm when it's busy.
  • You do what you say you'll do, and care about doing it well.
  • You prioritize health, wellbeing, and high standards, both personally and professionally.
  • Available for shifts that include:
  • Monday & Wednesday: 12 PM – 8 PM
  • Tuesday & Thursday: 10 AM – 6 PM
  • Friday: 9 AM – 1 PM
  • Saturday: 9 AM – 1 PM

Why Join Us?

We're more than a dental office—we're a growing team with a clear mission: patient care done with heart and precision. We value clarity, compassion, and consistency. When you join us, you'll get:

  • Career growth & mentorship – Learn, grow, and expand your skills in a supportive, structured environment.
  • A team that values your wellbeing – We prioritize a culture of respect, work-life balance, and emotional wellness.
  • Perks – Dental & health benefits, paid time off, retirement savings, and a team that truly supports one another.

How to Apply

Email your resume and a brief note or cover letter to In the subject line, include:

"Dental Scheduler Position – [Your Name]"

We'd love it if you included a few lines on why this role and this clinic are the right fit for you.

At K Smiles Dental Care, we believe your smile is your power. If you're ready to bring integrity, focus, and warmth to a team that values all three—we'd love to meet you.

Job Type: Full-time

Pay: $20.00-$24.00 per hour

Expected hours: 35 – 40 per week

Benefits:

  • Company events
  • Dental care
  • Discounted or free food
  • On-site parking
  • Paid time off
  • RRSP match

Education:

  • Bachelor's Degree (preferred)

Experience:

  • Customer service: 2 years (required)

Work Location: In person

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