Renewals Specialist

6 days ago

Kitchener, Ontario, Canada Quadbridge Full time
Renewal Specialist
Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we're building tomorrow's solutions, together.

This Role:

In this integral role of Renewal Specialist, you will report to the Sales Operations Team Leader and be responsible for supporting operations and managing various media contracts, licenses and warranties.

Key Responsabilities :

Key Responsibilities:

  • Execute on workflows to capture, manage and track subscriptions, licensing agreements and warranties.
  • Work with the Renewals Team Lead to resolve workflow challenges and improve processes.
  • Maintain a high level of customer service within the organization.
  • Maintain strong relationships, and work with channel partners to obtain renewal quotes on behalf of internal sales teams.
  • Review and verify the accuracy of all quotes, ensuring information is correct before passing it on to the sales team.
  • Manage the invoicing process for cloud-based subscriptions and licenses, ensuring accuracy and timely delivery to customers and internal teams.
Qualifications :

College degree (DEC) or equivalent.

  • 2-4 years of experience in sales support (technology sector preferred).
  • Experience with subscription management systems.
  • Self-motivated, ambitious and interested in working directly with colleagues to overcome challenges.
  • Passion for relationship building and creative problem-solving.
  • A proactive, responsible approach to sales and operations with a strong attention to detail.
  • Ability to demonstrate resiliency in adverse situations.
  • Ability to prioritize requests to ensure tasks are completed in a timely manner.
  • Natural curiosity and desire to learn, grow, and develop your skills.
Why Quadbridge:
  • Invest in Your Future – Benefit from our RRSP program to help you plan ahead.
  • Grow With Us – Take advantage of ongoing professional training and development opportunities.
  • Comprehensive Coverage – A complete health, dental, life and LTD insurance plan
  • Top-Tier Equipment – We provide everything you need to do your best work.
  • A Vibrant Workplace – Join us for monthly social and team building events.
  • Perks You'll Love– In our Montreal office, enjoy an onsite chef and gym.
  • Stay Connected– Receive a phone allowance to keep you plugged in.
  • Bring Your Best Friend – Our offices are pet-friendly

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

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