Field Support Technician

Job Type: Full-Time, On-Site

Reporting to: Field Support Lead

Location: Halifax, Nova Scotia

Salary: $23-27 per hour

Health and Wellness Coverage

Company Overview:

Purple Cow isn't just another internet provider; we're a herd of tech-savvy enthusiasts dedicated to reshaping how people connect. We dare to be different and think outside the box. Our mission is simple: to make the internet more accessible, enjoyable, and downright fun for everyone, while driving down the overall price of internet services across the Maritimes. Purple Cow is more than just speed and reliability—we're creating a unique connection and experience.

Join the herd and experience the Purple Cow difference, where you'll have opportunities to lead, learn, and teach every step of the way.

The Role:

As a Field Support Technician, you'll be responsible for installing, maintaining, and repairing telecommunications equipment and systems, ensuring customers receive the best possible service. This role is ideal for someone who is not only technically skilled but also passionate about leading by example, solving problems, and sharing knowledge. Your experience with fiber-optic systems will make you a key player in expanding and upgrading our services with advanced fiber technology.

Key Responsibilities:

• Install and configure fiber-optic systems and equipment for customers, always striving to set a high standard for excellence and accuracy.
• Install, test, and maintain telecommunications equipment such as routers, modems, switches, and other related devices, sharing best practices and troubleshooting techniques with colleagues.
• Troubleshoot network issues and perform repairs as needed, taking initiative to share solutions that enhance team knowledge and improve service.
• Ensure all installations comply with industry standards and safety regulations, guiding newer team members in best practices and setting a standard for quality and safety.
• Provide excellent customer service by addressing technical questions, resolving concerns, and demonstrating a commitment to customer satisfaction that aligns with Purple Cow's values.
• Collaborate with team members to improve processes and service efficiency, contributing to discussions that help enhance the customer experience and build team skills.
• Document installations, repairs, and customer interactions clearly and accurately, helping to create records that benefit the entire team in ongoing learning and development.

Qualifications:

• Proven experience with fiber installations, maintenance, and repair.
• Excellent communication and customer service skills, with a talent for teaching and supporting teammates.
• Strong understanding of telecommunications systems, networks, and equipment, including hands-on troubleshooting skills.
• Familiarity with industry safety standards and procedures, with a focus on leading by example.
• Valid driver's license and willingness to travel locally.

Essential Skills:

• Experience with fiber-optic technology and installation.
• Certifications in telecommunications or related fields.
• Knowledge of signal testing tools and network management software.

How to Apply:

If you're ready to bring your marketing expertise and creativity to Purple Cow Internet, we'd love to hear from you Send your resume and a cover letter explaining why you're a perfect fit for the role. We can't wait to meet you

Company Profile

Founded in 2019 by two Nova Scotians, Purple Cow Internet offers amazing internet and exceptional customer service for only $60 per month. We go above and beyond to make sure the customer has a great experience and nothing can highlight this more than our 4.8 star rating on Google. We actively take the feedback our customers give and we are always improving.

For more information please visit:

Our website:

Our LinkedIn page:

Our Commitments

Purple Cow Internet is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, including our work environment. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please inform us within your application if you require any accommodations and every effort will be made to meet your needs.

Job Type: Full-time

Pay: $23.00-$27.00 per hour

Work Location: In person