Mobile Operations Supervisor

COMPANY OVERVIEW

Authorized Parking Only Ltd. is a private parking enforcement company and has been in business for over 35 years. We provide premier parking enforcement services to municipalities within and surrounding the GTA. We are proud to be one of the few companies that issue legal municipal tickets, and are licensed through each of the municipalities we serve.

Are you looking to advance your career? If you are, and you are interested in a variable schedule, benefits, paid training, and working with a great team, look no further. Come and join our team in January 2026

Closing Date to Apply Online:

• Monday, January 5, 2026

COMPANY VALUES

In serving our customers, we are focused on:

• Safety
• Accuracy
• Responsiveness
• Security

JOB DESCRIPTION: MOBILE OPERATIONS SUPERVSIOR

Reporting to the Owners, the Mobile Operations Supervisor is responsible to:

• Provide leadership and direction to the day-to-day activities of the Parking Enforcement Officers (PEOs) including effective officer recruiting, onboarding, training (and municipality training coordination), scheduling, managing of evaluations, performance concerns and team communications, and ensure all shift activities and site requirements are completed and practices are in compliance with company policy and any municipal/provincial/federal regulations. Additionally, provide leadership and direction to the effective handling of dispatch activities including work scheduling, maintaining an accurate inventory of company property, and connecting with the PEOs at the start and end of shift noting any vehicle damage, company property damage/loss, maintenance required, and/or safety/other issues.
• Manage signage activities including effective sign ordering, inventory, site inspections, site profiling, and ensuring the practices are in compliance with company policy and any municipal/provincial/federal regulations.
• Prior to implementation. ensure all hiring, promotion, performance management and wage recommendations are discussed with and pre-approved by next level management in writing.
• Build effective relationships with municipality by-law representatives, property managers, and other agency representatives in order to carry out responsibilities and demonstrate operational effectiveness.
• Promote the Company's mission through personal actions, lead by example, share appropriate information with team members to advance team performance, and train team members to manage time/resources effectively.
• Empower the team to high performance, promote a positive/respectful workplace that values diversity and recognizes others, and report concerns without delay to next level management.
• Build strong cross-team communication links and leverage resources to improve team efficiency/organization, document processes, investigate and solve complex customer problems, and/or provide value-added services.
• Build/strengthen customer and team relationships that serve to ensure customer satisfaction, respond to concerns effectively and calmly, present professionalism, ensure effective reporting, enhance team success, and escalate concerns without delay to next level management as appropriate.
• Ensure every reasonable precaution is taken for the protection of team members, promote safety awareness, and provide on-going safety meetings/training.
• Develop, implement, and maintain communication tools, processes and procedures that enable the PEOs and next level management to be well informed of key projects/issues/concerns for the day/week/month.
• Develop, implement, and maintain processes and procedures that promote a safety and security focus, and safeguard company equipment, vehicles, and property.
• Ensure proper team communication and even work distribution is organized each and every day.
• Delegate routine tasks effectively so that the position can handle more complex problems and urgent customer concerns.
• Delegate tasks and procedures to improve team efficiency/organization, document processes for greater clarity, implement value-added processes and practices, maximize Word/Excel functionality within reference tools to auto-calculate/populate, etc.
• Develop a PEO Procedures Manual to guide new hires in their onboarding training.
• Monitor the performance of team members to ensure work responsibilities are handled appropriately, efficiently and safely, and all team members are fully cross-trained.
• Organize regular meetings (typically monthly) to ensure PEOs are updated regarding processes, procedures, and training.
• Provide guidance to the PEOs to do their part to keep the back office, kitchen, and washroom areas clean and tidy.
• Ensure the Customer Service Supervisor is aware of any changes to employees' contact information.
• Together with next level management, recognize employees' service dates and other key dates for the week/month.
• And other duties as assigned.

Advancement Opportunities:

• The career path provides training and advancement opportunities to Sr. Mobile Operations Supervisor, Mobile Operations Manager, and General Manager.
• Appointment and promotion opportunities exist upon demonstrating progressive skill building and strong performance in safety, accuracy, customer/team responsiveness, security, and exceptional dependability/flexibility.
• Promotion to managerial positions requires demonstrating progressive manager skills in areas such as strategic planning, contract sales, financial performance, etc. and understanding all facets of operation.

Qualifications:

• Graduated with College Diploma in business administration or related field required.
• Valid Driver's License with good Driving Record required.
• 3+ years of relevant supervisory and/or management experience required.
• 3+ years relevant work experience in parking enforcement, security and/or property management required.
• 1+ years of dispatching and/or scheduling experience required.
• Excellent customer service, communication (verbal and written), and problem solving skills.
• Able to adapt and respond to "urgent" requests, and professionally address customer and team concerns/issues.
• Able to work effectively with minimal supervision, show initiative, and demonstrate good judgement.
• Strong organization skills and accuracy in data entry.
• Proficient in Word and Excel. Able to format text, create tables and auto-calculations, effectively sort data, and create structured procedures.
• Knowledge of municipal parking rules and by-laws is considered an asset.

Job Types: Full-time, Permanent

Pay: $70,000.00-$78,000.00 per year

Benefits:

• Casual dress
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Ability to commute/relocate:

• Mississauga, ON L5T 1Z5: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you currently authorized to work in Canada as a Canadian Citizen, Permanent Resident, or under a Valid Work Permit for full time hours (Yes or No)?

Education:

• DCS / DEC (required)

Experience:

• supervisory and/or management: 3 years (required)
• parking enforcement, security and/or property management: 3 years (required)
• dispatching and/or scheduling: 1 year (required)

Language:

• English fluently (required)

Licence/Certification:

• Drivers License and Good Driving Record (required)
• Municipal Law Enforcement Officer License (considered asset) (preferred)

Work Location: In person