Operations Supervisor

Are you interested in joining a rapidly evolving company and contributing to building a dynamic culture? You’ll need to exercise your participatory leadership skills to bring teams together around a common goal. Additionally, your managerial abilities will be crucial for initiating positive changes and guiding your team through them.

Does this challenge intrigue you? We have the perfect position for you

**WHY WORK AT CONGEBEC?**
- A growing company that excels in its field, with career opportunities across Canada.
- Be part of a team that values the balance between professional challenges and personal well-being.
- We care about your financial health You’ll be eligible for a group insurance program and an employer-contributed retirement plan.
- Because mental and physical health matter, we offer a comprehensive employee assistance program, as well as telemedicine services through Dialogue.
- Achieving company goals is great Being rewarded for it is even better All our employees are eligible for an annual bonus program.
- We have our own continuous training program to support your professional development.

**RESPONSIBILITIES**

Reporting to the operations manager and collaborating with other supervisors, the incumbent in this position will have the following main responsibilities:

- Lead, mentor, and mobilize operations employees during their respective shifts.
- Ensure compliance with warehouse policies, procedures, standards, and regulations, actively participating in their improvement (occupational health and safety, BRCGS standards, HACCP, etc.).
- Participate in managing disciplinary cases and complaints in collaboration with management and the human resources department.
- Conduct accident investigations and participate in analyses.
- Contribute to the implementation of corrective measures.
- Proactively identify problems and implement solutions.
- Provide prompt, efficient, and courteous service to customers.
- Ensure that employees have received the necessary training and information to perform their work.
- Communicate relevant information to other shifts.
- Verify receipts and shipments to ensure accuracy of required information.
- Take necessary photos (product receipts and shipments, equipment damage, etc.).
- Conduct research as needed in the computerized system.
- Contribute to achieving objectives and continuous performance improvement.
- Approve hours for employees assigned to the shift.
- Prepare various reports.
- Collaborate with other team members.
- Temporarily replace the warehouse manager in the absence of the director of operations (due to leave, vacations, etc.).
- Perform any other related tasks.

**General skills**:
**EDUCATION AND PROFESSIONAL EXPERIENCE**
- College diploma.
- Between three (3) and five (5) years of relevant experience in warehousing or any related field.
- Experience in employee management and supervision.
- Or equivalent combination of work and education.

**REQUIRED SKILLS**
- Leadership and initiative.
- Teamwork and collaboration.
- Autonomy and resourcefulness.
- Work planning and organization.
- Prioritization management.
- Analytical and problem-solving skills.
- Judgment and decision-making.
- Customer service orientation.
- Communication skills (tact and diplomacy).
- Attention to detail (rigor).
- Spoken and written language (English).
- Proficiency with general computer skills (MS Office suite, virtual cloud documentation, etc.).
- Knowledge of HACCP standards (an asset).

**HIRING REQUIREMENTS**
- Availability to perform replacements as needed.
- Knowledge of occupational health and safety.
- **Accommodations are available upon request for persons with disabilities participating in all aspects of the selection process._

**List of benefits**:

- Competitive Remuneration
- Group Benefits
- Retirement Saving Plan (RSP) with employer’s contribution
- Continous Education Program: Congebec University
- Reimbursement of mileage expenses for business trips
- Telemedecine Program: Dialogue
- Employee Assistance Program (EAP)
- Free Parking
- Wellbeing Program
- Free Hot Drinks
- Company Events
- Mobile Workers (Hybrid)