Fulfillment Manager

At Sleep Country Canada/Dormez-vous? (SCC/DV), we are inspired every day through our purpose to transform lives by awakening Canadians to the power of sleep and our vision to champion sleep as the key to healthier and happier lives, helping everyone achieve better tomorrows through better tonight's.

Guided by our values – We CARE About People; We WIN Together; We DREAM Big and We DELIVER with Excellence – we are building on our 30-year foundation of taking care of each other and our customers' sleep needs, with passion and commitment to be the best that we can be. We invest in our sleep ecosystem, innovative products, world-class customer experience, our communities and diverse best-in-class team to be Canada's leading sleep partner.

We're looking for someone to join our exceptional team as we continue to advance the future of sleep wellness.

Job Description

In this role you will be:

• Accountable for ensuring that DTC facility operations run efficiently and effectively to meet the sales and customer service requirements of the assigned Brands.
• Drive initiatives and ensure overall business objectives and goals are met including setup and management of a pick/pack environment supporting e-commerce growth
• Act as liaison representing the operations department to all other departments.
• Responsible for tracking and meeting required Service Level Agreements (SLA's) for all given agreements
• Establish staffing, resource and budget requirements through short and long-term planning
• Provide strategic leadership and oversight of all warehouse functions including receiving, storage, order fulfillment, and shipping.
• Coach and develop management teams to meet/exceed organizational and personal goals
• Ensure work force is trained to meet the work demands of the distribution center
• Manage client relationships and ensure SLA's and key performance indicators (KPIs) are consistently achieved or exceeded.
• Responsible for all aspects of performance management, staffing, training and development of their assigned workforce
• Oversee effective use of warehouse management systems (WMS) and ensure data integrity for inventory control and reporting.
• Partner cross-functionally with transportation, customer service, and account management teams to deliver seamless 3PL solutions.
• Lead change management efforts to support business growth, technology adoption, and client onboarding.
• Drive continuous improvement initiatives, focusing on process optimization, cost reduction, and service excellence.

The Qualifications and Experience we like to see:

• University Degree in Supply Chain Management, Business, or related discipline
• Must have 7+ years of experience in a DTC fulfillment operation environment
• eCommerce and/or purchasing experience would be a definite asset preferably related furniture or fashion retail environment with high volume inbound and outbound flows and last mile delivery to end customers
• Exceptional leadership, coaching, projection management, interpersonal, communication, organizational, relationship-building, negotiation, analytical, and presentation skills
• Ability to manage large teams and multiple shifts
• Deep understanding of supply chain operations, logistics, and client service requirements
• Manage multiple and competing priorities in a fast pace work environment
• Ability to work collaboratively and effectively with both internal and external stakeholders as well as build and develop strong partnerships
• Self-starter and a track record of implementing and driving process improvements and achieving operational excellence
• Proficiency with WMS, ERP systems, and data-driven decision-making
• Strong financial acumen with experience in budgeting and cost management
• Proficient in MS Office

Why members of our Corporate team love working at Sleep Country Canada/Dormez-vous?:

• This is not a job but a CAREER with opportunities for growth and advancement
• Diverse and inclusive work environment
• We will invest in you and provide extensive training, mentoring and continuous development
• Access to training and development platforms
• Full medical, dental benefits and a Deferred Profit Sharing Program
• Annual Wellness Credit of up to $250.00 for any products/services that improve your health and well-being, i.e., health assessments, nutrition counselling, hiking shoes, a yoga outfit or fitness equipment
• Associate Discount Program where you will be able to enjoy some of the world's best sleep products
• Maternity/Parental leave top up benefits
• Tuition Reimbursement Program that covers professional AND personal development
• Long service awards, celebrations and other social events
• Associate Referral Program
• Paid day off to volunteer at your local charity of choice
• Recognized as one of Canada's Most Admired Corporate Cultures in 2023 by Waterstone Human Capital

Commitment to Equity, Diversity, Inclusion & Belonging (EDI&B)

At SCC/DV, we are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability.

ABOUT SLEEP COUNTRY

Sleep Country is Canada's leading specialty sleep retailer with a purpose to transform lives by awakening Canadians to the power of sleep. Sleep Country Canada operates under the retailer banners; Sleep Country, Dormez-vous, the rest, Endy, Hush, Silk & Snow and Casper Canada. The Company has omnichannel and ecommerce operations including over 300 corporate-owned stores and 18 distribution centers warehouses across Canada. Recognized as one of Canada's Most Admired Corporate Cultures in 2023 by Waterstone Human Capital, Sleep Country is committed to building a company culture of inclusion and diversity where differences are embraced and valued. The Company actively invests in its sleep ecosystem, innovative products, world-class customer experience, communities and its people. For more information about Sleep Country, please visit