Hospitality Service Representative

Company Bio

At Quinte Health, our four hospitals unite under the core values of Imagine It's You, Value Everyone, We All Make a Difference, and Stronger Together. We work as one team to enhance lives, improve access to high-quality care, and build healthier communities—right where people need it most.

Located in scenic Quinte West, along the stunning Bay of Quinte, Trenton Memorial Hospital (TMH) serves a vibrant community rich in outdoor adventures, festivals, and family-friendly activities. As the regional hub for ophthalmology, we offer 24/7 emergency care, acute inpatient services, day surgeries, and a full range of outpatient diagnostics and specialty clinics.

At TMH, our dedicated team of healthcare professionals treats patients like family, delivering exceptional care with skill, compassion, and unwavering loyalty. Join us and be part of something truly special

Position Summary

Join our dynamic team as a Hospitality Service Representative (HSR), where you'll play a vital role in delivering exceptional patient care and maintaining a safe, clean, and welcoming environment. Reporting to the Team Lead of Hospitality Services, you'll be responsible for cleaning patient care areas, transporting patients, and ensuring medical supplies are stocked.

We're seeking individuals with strong communication skills, a positive attitude, and a genuine concern for patient comfort. Flexibility, teamwork, and adaptability are essential in our fast-paced environment. This role requires physical stamina for tasks like heavy lifting, patient positioning, and handling cleaning equipment.

Preferred candidates will have prior experience in hospital housekeeping and familiarity with technology systems. If you're ready to contribute meaningfully to patient care while embracing new challenges, we'd love to have you on our team

Required

• Grade 12 education or equivalent combination of education and experience,
• Ability to communicate effectively with customers and co-workers,
• Must be able to work well in a team environment,
• Must be positive and contribute actively to workplace solutions,
• Demonstrated concern for the care and comfort of patients,
• Ability to read, follow instructions, and basic math skills,
• Must have satisfactory work performance in present position,
• Must have previous proven good attendance record,
• Must be able to perform heavy lifting,
• Ability to be flexible and adapt easily to changes in schedule, work assignments, and environment,
• Ability to work under minimal supervision and accomplish tasks in a fast-paced environment,
• Must successfully complete the required training program within probationary period,
• Must be physically able to position and transfer patients,
• Must be physically able to transport patients and equipment,
• Must successfully complete the required training program within probationary period,
• Ability to safely work with a variety to industrial housekeeping chemicals,
• Ability to perform overhead cleaning, and
• Must be comfortable working on a safety ladder.

Preferred

• Familiarity and comfort with technology systems (computers, pagers, smart phones),
• Previous experience with hospital housekeeping duties, and
• Previous experience in safely operating housekeeping equipment (auto scrubbers, burnishers, vacuums and steamers).

Duties

• Housekeeping duties related to all patient care areas, this includes cleaning up body fluids (urine, feces and blood),
• Assists in transferring, positioning or lifting patients under the direct supervision of a designated health care professional,
• Performs patient transportation duties within patient care unit area and to other locations within the hospital, and
• Assists in hospital codes as appropriate.

Equal Opportunity

We thank all interested candidates for their response, however, only those chosen for an interview will be contacted. Quinte Health is an equal opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Our Recruitment process follows the Accessibility for Ontarians with Disabilities Act in order to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment/interview process are encouraged to contact the Human Resources Department at x2577 or for assistance.

Physical Demands Analysis

Strength

• Required Occasionally – lifting average 10-25 pounds, carrying and pushing/pulling, and
• Required Infrequently – lifting up to 60 pounds, carrying and pushing/pulling.

Mobility

• Required Frequently – prolonged standing and walking on hard surfaces,
• Required Occasionally – crouching/squatting, foot activation, and
• Required Rarely – bending/stooping, climbing.

Dexterity

• Required Occasionally – lifting average 10-25 pounds, carrying and pushing/pulling,
• Required Frequently – reaching, neck, elbow, shoulder, wrist and back normal range of motion,
• Required Often – material handling, gripping/grasping, and
• Required Occasionally – fine finger movements, reaching, handling, gripping/grasping.