Hospitality Service Representative

**Company Bio**

Belleville General Hospital (BGH) sits on the shore of the stunning Bay of Quinte. The City of Belleville features a mix of small-town charm and big-city amenities. It is a growing city, with exciting culinary experiences, sheltered waterways for boating and ice fishing, fun festivals and entertainment, beautiful trails and golf courses, a popular farmer’s market, unique shops and services, as well as popular big box and large-scale retail.Belleville General Hospital is the largest of Quinte Health’s hospitals, with two medicine units, critical care (ICU), a lively emergency department, a wide range of surgical and diagnostic services, a busy maternal child unit, a children’s treatment centre, inpatient and outpatient stroke and rehabilitation care, inpatient and outpatient mental health services, and the regional Dr. Douglas A. MacIntosh Cancer Clinic. BGH works closely with the other three Quinte Health hospital teams, as well as regional and provincial health centres to serve our communities.Working at Belleville General Hospital provides countless opportunities for growth and experiential learning. The inter-professional environment is supportive, friendly and nurturing, with an infusion of new staff learning from seasoned, knowledgeable colleagues. You feel a real sense of teamwork, energy and enthusiasm in the air at BGH, and an overwhelming desire to make a difference.

**Position Summary**

Join our dynamic team as a Hospitality Service Representative (HSR), where you’ll play a vital role in delivering exceptional patient care and maintaining a safe, clean, and welcoming environment. Reporting to the Team Lead of Hospitality Services, you’ll be responsible for cleaning patient care areas, transporting patients, and ensuring medical supplies are stocked.

We’re seeking individuals with strong communication skills, a positive attitude, and a genuine concern for patient comfort. Flexibility, teamwork, and adaptability are essential in our fast-paced environment. This role requires physical stamina for tasks like heavy lifting, patient positioning, and handling cleaning equipment.

**Required**
- Grade 12 education or equivalent combination of education and experience,
- Ability to communicate effectively with customers and co-workers,
- Must be able to work well in a team environment,
- Must be positive and contribute actively to workplace solutions,
- Demonstrated concern for the care and comfort of patients,
- Ability to read, follow instructions, and basic math skills,
- Must have satisfactory work performance in present position,
- Must have previous proven good attendance record,
- Must be able to perform heavy lifting,
- Ability to be flexible and adapt easily to changes in schedule, work assignments, and environment,
- Ability to work under mínimal supervision and accomplish tasks in a fast-paced environment,
- Must successfully complete the required training program within probationary period,
- Must be physically able to position and transfer patients,
- Must be physically able to transport patients and equipment,
- Must successfully complete the required training program within probationary period,
- Ability to safely work with a variety to industrial housekeeping chemicals,
- Ability to perform overhead cleaning, and
- Must be comfortable working on a safety ladder.

Preferred
- Familiarity and comfort with technology systems (computers, pagers, smart phones),
- Previous experience with hospital housekeeping duties, and
- Previous experience in safely operating housekeeping equipment (auto scrubbers, burnishers, vacuums and steamers).

**Duties**
- Housekeeping duties related to all patient care areas, this includes cleaning up body fluids (urine, feces and blood),
- Assists in transferring, positioning or lifting patients under the direct supervision of a designated health care professional,
- Performs patient transportation duties within patient care unit area and to other locations within the hospital, and
- Assists in hospital codes as appropriate.

**Equal Opportunity**

**Physical Demands Analysis**

Strength
- Required Occasionally - lifting average 10-25 pounds, carrying and pushing/pulling, and
- Required Infrequently - lifting up to 60 pounds, carrying and pushing/pulling.

Mobility
- Required Frequently - prolonged standing and walking on hard surfaces,
- Required Occasionally - crouching/squatting, foot activation, and
- Required Rarely - bending/stooping, climbing.

Dexterity
- Required Occasionally - lifting average 10-25 pounds, carrying and pushing/pulling,
- Required Frequently - reaching, neck, elbow, shoulder, wrist and back normal range of motion,
- Required Often - material handling, gripping/grasping, and
- Required Occasionally - fine finger movements, reaching, handling, gripping/grasping.