Service Advisor

1 week ago

Dartmouth, Nova Scotia, Canada Full Throttle Power Sports Full time

Are you passionate about Powersports and skilled at providing exceptional customer service? We're seeking a Part Time Service Advisor to join our team and act as the vital link between our customers and service technicians. If you thrive in a fast-paced environment and enjoy helping riders get back on the road, trails, or snow, this is the job for you

Full Throttle Power Sports in located in Dartmouth Crossing in a state of the art building serving all of HRM and surrounding areas. We carry the full BRP line up of Can Am ATV & Side by Sides, Can Am Spyder, Origin & Pulse Motorcycles, Ski Doo Snowmobiles and Sea Doo Personal Watercraft.

Key Responsibilities:

  • Customer Interaction: Greet customers warmly and assess their service needs for motorcycles, ATVs, Side by Sides, personal watercraft , snowmobiles, and other Powersports vehicles.
  • Service Coordination: Schedule service appointments, write repair orders, and communicate customer concerns to the service team clearly and accurately.
  • Recommendations: Provide expert advice on necessary repairs, maintenance, and accessory installations, ensuring customers understand their options.
  • Communication: Keep customers informed about the status of their vehicles, estimated costs, and timelines for completion.
  • Upselling: Promote additional services and maintenance plans that enhance vehicle performance and longevity.
  • Problem Solving: Address customer questions or concerns promptly and professionally, escalating issues as needed.
  • Record Keeping: Maintain detailed and accurate records of customer interactions, repair orders, and service histories.
  • Teamwork: Collaborate closely with technicians, parts specialists, and sales staff to ensure a seamless customer experience.

What We're Looking For:

  • Powersports Enthusiast: Knowledge of and enthusiasm for motorcycles, ATVs, Side by Sides, Snowmobiles, Personal Watercraft and other Powersports vehicles.
  • Customer-Focused: Strong interpersonal and communication skills with a focus on delivering outstanding service.
  • Service Experience: Prior experience in a service advisor role, preferably in Powersports, automotive, or related industries, is a plus.
  • Organized and Detail-Oriented: Ability to manage multiple service requests efficiently while maintaining accuracy.
  • Problem-Solver: A proactive attitude and ability to handle customer concerns with professionalism.
  • Tech-Savvy: Comfortable with scheduling software, CRM systems, and basic computer applications.
  • Team Player: A collaborative spirit and willingness to assist in other areas when needed.

What We Offer:

  • Competitive salary with performance-based incentives.
  • Employee discounts on Powersports products, gear, and services.
  • Opportunities for professional growth in an exciting and dynamic industry.
  • Comprehensive training to help you succeed and grow in your role.
  • A supportive, team-oriented work environment where your passion for Powersports is valued.

Ready to help customers keep their rides in top shape? Join us and be a part of the thrilling Powersports industry

To apply, send your resume and a brief cover letter highlighting your service experience and love for Powersports to Let's keep the adventure going

Job Type: Part-time

Pay: From $23.00 per hour

Benefits:

  • Casual dress
  • Company events
  • On-site parking
  • Store discount

Application question(s):

  • What experience do you have with the powersports industry? Do you ride? Are you an enthusiast? Do you want to become one?

Licence/Certification:

  • Driving Licence (required)

Work Location: In person

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