Customer Experience Specialist

Are you passionate about helping others, comfortable speaking on the phone, can navigate with ease through computer system with detail focus, and consider yourself a professional, dedicated and empathetic individual? If this is you, then we welcome you to apply, as we are looking to add great people to our amazing Customer Service and Dispatcher Outsource teams, and to further add to our dynamic company culture.

Position: Customer Experience Specialist

Department: Customer Experience

Type: Full Time - Permanent: Monday-Friday and Saturday-Wednesday schedules available

Why work at RCT?

• Opportunity to support the vulnerable sector and make a difference in someone's life.
• Not a sales environment; we focus on call quality and accuracy.
• Work in an inclusive culture, with a supportive and diverse team and have access to management who really care.
• Participate in performance plans, recognition programs, service awards, office events and other celebrations.
• Paid training and opportunity for leveled job growth with pay increases.

Position Responsibilities:

• Answer incoming customer inquiries and engage with clients in a friendly and professional manner while actively listening to their concerns
• Record and modify customer information within the database
• Offer support and solutions to customers in accordance with the company's customer service policies
• Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
• Other duties as requested

Position Qualifications:

• High school diploma or equivalent (GED)
• Minimum of 1-year customer service experience
• Excellent English verbal and written communication skills
• French verbal and written communication skills considered an asset
• Excellent computer skills (comfortable attaching documents, working with multiple screens and multiple tabs)
• Friendly, patient, empathetic, dependable and self-motivated
• High ability to pleasantly and professionally converse with clients on the phone, transfer information accurately into company software and maintain high accuracy
• Ability to work independently and as part of a team
• Ability to multi-task and high ability to operate in a busy environment
• Flexible to work 40 hours a week between the hours of 6:00am and 11:30pm and occasional weekends. Currently hiring for both Monday-Friday and Saturday-Wednesday schedules.

Rapid City Transportation o/b Autolux Ltd. has been specializing in medical transportation logistics services for over 20 years, supporting all of Ontario offering door-to-door concierge style transportation for individuals requiring special care - before, during and after their transfers. We have over 300 employees, with the main office located in Pickering, Ontario.

Thank you for your application. Only candidates selected for interview will be contacted.

AODA Statement: We are committed to creating a diverse, inclusive, and accessible work environment for all employees. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we will provide accommodations throughout the recruitment, selection, and hiring process to applicants with disabilities. If you require any accommodations during the recruitment process, please let us know by leaving a note on your application.

PIPEDA Statement: By submitting your application, you consent to the collection, use, and disclosure of your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). Your personal information will be used solely for the purpose of evaluating your application for employment. We take your privacy seriously and are committed to protecting the confidentiality of your personal information.

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